{"id":15041,"date":"2020-11-25T09:45:55","date_gmt":"2020-11-25T09:45:55","guid":{"rendered":"https:\/\/synder.com\/help\/?p=15041"},"modified":"2026-06-08T15:46:28","modified_gmt":"2026-06-08T15:46:28","slug":"how-to-make-sure-that-your-synchronization-is-running","status":"publish","type":"post","link":"https:\/\/synder.com\/help\/how-to-make-sure-that-your-synchronization-is-running\/","title":{"rendered":"Why QuickBooks Desktop Transactions Stay \u201cScheduled\u201d and How Auto-Sync Works"},"content":{"rendered":"<ul class=\"wp-block-advgb-summary advgb-toc alignnone\">\n<li class=\"toc-level-1\"><a href=\"#what-scheduled-means-73a111c3-f5c3-4393-8e4d-4a33cb03eb7f\">What \u201cScheduled\u201d means<\/a><\/li>\n<li class=\"toc-level-1\"><a href=\"#how-quickbooks-desktop-autosync-works-5f12b524-f949-4da6-a766-584779ff9041\">How QuickBooks Desktop auto-sync works<\/a><\/li>\n<li class=\"toc-level-1\"><a href=\"#what-to-check-first-74bd1af1-f38d-48fd-8f49-f908db292404\">What to check first<\/a><\/li>\n<li class=\"toc-level-1\"><a href=\"#how-to-confirm-it-worked-f0a40f97-1aa3-4057-9564-1762ffd59a44\">How to confirm it worked<\/a><\/li>\n<li class=\"toc-level-1\"><a href=\"#if-transactions-are-still-scheduled-007c1ca5-7bf0-480a-ac09-7ba03b669907\">If transactions are still Scheduled<\/a><\/li>\n<li class=\"toc-level-2\"><a href=\"#if-the-synder-connector-does-not-open-shows-a-blank-screen-or-displays-an-invalid-access-key-05e4d89d-2137-4158-8750-95368cbd6e93\">If the Synder Connector does not open, shows a blank screen, or displays an invalid access key<\/a><\/li>\n<li class=\"toc-level-2\"><a href=\"#if-autosync-is-turned-off-or-the-connection-shows-disconnected-connection-lost-b29ae16d-0f17-4b2b-b2f2-fb0bcc2e122f\">If Auto-sync is turned off or the connection shows \u201cDisconnected\u201d \/ \u201cConnection lost\u201d<\/a><\/li>\n<li class=\"toc-level-2\"><a href=\"#if-quickbooks-desktop-needs-to-be-reconnected-to-the-synder-connector-735466d0-0c54-4d61-a91a-a581e4f7b507\">If QuickBooks Desktop needs to be reconnected to the Synder Connector<\/a><\/li>\n<li class=\"toc-level-1\"><a href=\"#still-need-help-6e09dbdd-d6a1-41ef-8f40-726cc09b8481\">Still need help?<\/a><\/li>\n<\/ul>\n<p>This article explains why QuickBooks Desktop transactions may stay in the <strong>&#8220;Scheduled&#8221;<\/strong> status in Synder. Read it before reconnecting or reinstalling anything.<\/p>\n<p>Use this article if your QuickBooks Desktop transactions are stuck in the sync queue instead of moving to <strong>&#8220;Synced.&#8221;<\/strong><\/p>\n<p>This article applies only to QuickBooks Desktop sync through the <strong>Synder Connector<\/strong>. It does not cover QuickBooks Online, Xero, transactions that already show an error\/failed status, or first-time QuickBooks Desktop connection setup.<\/p>\n<h2 class=\"wp-block-heading\" id=\"what-scheduled-means-73a111c3-f5c3-4393-8e4d-4a33cb03eb7f\"><strong>What \u201cScheduled\u201d means<\/strong><\/h2>\n<p>The <strong>\u201cScheduled\u201d<\/strong> status means transactions are already in the sync queue, waiting for the Synder Connector to process them.<\/p>\n<p>With QuickBooks Desktop, auto-sync works differently than QuickBooks Online or Xero. QuickBooks Desktop is installed locally on your computer or server, so Synder cannot send transactions directly to your accounting system.<\/p>\n<p>Instead, Synder uses the Synder Connector app to pass transactions to your open QuickBooks Desktop company file.<\/p>\n<p>As a result, the Synder Connector can only process transactions when the required apps are running and a stable connection is available.<\/p>\n<h2 class=\"wp-block-heading\" id=\"how-quickbooks-desktop-autosync-works-5f12b524-f949-4da6-a766-584779ff9041\"><strong>How QuickBooks Desktop auto-sync works<\/strong><\/h2>\n<p>The Synder Connector checks whether there are transactions waiting to be synced and sends them to QuickBooks Desktop.<\/p>\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"951\" height=\"487\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/11\/image-3.png\" alt=\"\" class=\"wp-image-28743\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/11\/image-3.png 951w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/11\/image-3-300x154.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/11\/image-3-768x393.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/11\/image-3-60x31.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/11\/image-3-150x77.png 150w\" sizes=\"auto, (max-width: 951px) 100vw, 951px\" \/><\/figure>\n<p>The Synder Connector processes transactions one by one. Therefore, QuickBooks Desktop sync may take longer than QuickBooks Online or Xero, especially when syncing a large batch of transactions.<\/p>\n<p>For better performance, we recommend syncing transactions in batches of <strong>100\u2013200<\/strong>.<\/p>\n<h2 class=\"wp-block-heading\" id=\"what-to-check-first-74bd1af1-f38d-48fd-8f49-f908db292404\"><strong>What to check first<\/strong><\/h2>\n<p>Before reconnecting or reinstalling anything, check the local QuickBooks Desktop sync setup:<\/p>\n<ol class=\"wp-block-list\">\n<li>Open the QuickBooks Desktop company file you connected to Synder.\u00a0<\/li>\n<li>Open the Synder Connector app.<\/li>\n<li>Open Synder in your browser.<\/li>\n<li>Make sure your computer or server stays awake during synchronization.<\/li>\n<li>Check that your internet connection is stable.<\/li>\n<li>Make sure antivirus or firewall software is not blocking the Synder Connector.<\/li>\n<li>Refresh the Platform Transactions page and check whether transactions start moving from \u201cScheduled\u201d to \u201cSynced.\u201d<\/li>\n<\/ol>\n<h2 class=\"wp-block-heading\" id=\"how-to-confirm-it-worked-f0a40f97-1aa3-4057-9564-1762ffd59a44\"><strong>How to confirm it worked<\/strong><\/h2>\n<p>The fix is working when transactions start moving from <strong>\u201cScheduled\u201d<\/strong> to <strong>\u201cSynced\u201d<\/strong> and the sync queue continues processing.<\/p>\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"365\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/11\/image-2-1024x365.png\" alt=\"\" class=\"wp-image-28741\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/11\/image-2-1024x365.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/11\/image-2-300x107.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/11\/image-2-768x274.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/11\/image-2-1536x548.png 1536w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/11\/image-2-1080x385.png 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/11\/image-2-60x21.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/11\/image-2-150x53.png 150w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/11\/image-2.png 1644w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"475\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/11\/image-4-1024x475.png\" alt=\"\" class=\"wp-image-28742\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/11\/image-4-1024x475.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/11\/image-4-300x139.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/11\/image-4-768x356.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/11\/image-4-1080x501.png 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/11\/image-4-60x28.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/11\/image-4-150x70.png 150w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/11\/image-4.png 1349w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<h2 class=\"wp-block-heading\" id=\"if-transactions-are-still-scheduled-007c1ca5-7bf0-480a-ac09-7ba03b669907\"><strong>If transactions are still Scheduled<\/strong><\/h2>\n<p>Still, if transactions remain <strong>\u201cScheduled\u201d<\/strong> after the checks above, use the guide that matches your case.<\/p>\n<h3 class=\"wp-block-heading\" id=\"if-the-synder-connector-does-not-open-shows-a-blank-screen-or-displays-an-invalid-access-key-05e4d89d-2137-4158-8750-95368cbd6e93\"><strong>If the Synder Connector does not open, shows a blank screen, or displays an invalid access key<\/strong><\/h3>\n<p>Follow this guide: <strong><a href=\"https:\/\/synder.com\/help\/quick-fix-guide-troubleshooting-your-quickbooks-desktop-connector\/\">Quick Fix Guide: Troubleshooting Your QuickBooks Desktop Connector<\/a><\/strong><\/p>\n<p>It covers Connector-specific issues: launch problems, blank screens, invalid access key errors, administrator mode, antivirus interference, and reinstallation.<\/p>\n<h3 class=\"wp-block-heading\" id=\"if-autosync-is-turned-off-or-the-connection-shows-disconnected-connection-lost-b29ae16d-0f17-4b2b-b2f2-fb0bcc2e122f\"><strong>If Auto-sync is turned off or the connection shows \u201cDisconnected\u201d \/ \u201cConnection lost\u201d<\/strong><\/h3>\n<p>Follow this guide: <strong><a href=\"https:\/\/synder.com\/help\/what-should-i-do-if-auto-sync-gets-disabled\/\">What Should I Do if Auto-Sync Gets Disabled?<\/a><\/strong><\/p>\n<p>Use it to check whether Auto-sync was disabled, your accounting company was disconnected, or Auto-sync needs to be re-enabled.<\/p>\n<h3 class=\"wp-block-heading\" id=\"if-quickbooks-desktop-needs-to-be-reconnected-to-the-synder-connector-735466d0-0c54-4d61-a91a-a581e4f7b507\"><strong>If QuickBooks Desktop needs to be reconnected to the Synder Connector<\/strong><\/h3>\n<p>Follow this guide: <strong><a href=\"https:\/\/synder.com\/help\/how-to-connect-quickbooks-desktop-to-synder-connector\/\">How to Connect QuickBooks Desktop to Synder Connector<\/a><\/strong><\/p>\n<p>Use it to reconnect QuickBooks Desktop to Synder, activate the Connector with the access key, and complete the reconnection flow.<\/p>\n<p>After reconnecting, return to Platform Transactions and sync a few transactions to test the connection. If successful, continue syncing the remaining transactions in batches of 100\u2013200.<\/p>\n<h2 class=\"wp-block-heading\" id=\"still-need-help-6e09dbdd-d6a1-41ef-8f40-726cc09b8481\"><strong>Still need help?<\/strong><\/h2>\n<p>If transactions remain <strong>\u201cScheduled\u201d<\/strong> after you complete the checks and follow the matching guides, contact the Synder Support Team.<\/p>\n<p>To help us investigate faster, please include:<\/p>\n<ul class=\"wp-block-list\">\n<li>the QuickBooks Desktop company file name;<\/li>\n<li>whether the Synder Connector is open;<\/li>\n<li>whether Synder is open in your browser;<\/li>\n<li>any Connector error message you see.<\/li>\n<\/ul>\n<p><em>Reach out to the Synder Team via email with any questions you have \u2014 we\u2019re always happy to help you!<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>What \u201cScheduled\u201d means How QuickBooks Desktop auto-sync works What to check first How to confirm it worked If transactions are still Scheduled If the Synder Connector does not open, shows a blank screen, or displays an invalid access key If Auto-sync is turned off or the connection shows \u201cDisconnected\u201d \/ \u201cConnection lost\u201d If QuickBooks Desktop [&hellip;]<\/p>\n","protected":false},"author":2233,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","footnotes":"","_ppma_block_editor_authors":""},"categories":[2,370,369,362],"tags":[],"ppma_author":[338],"class_list":["post-15041","post","type-post","status-publish","format-standard","hentry","category-get-started","category-overview-pt","category-transaction-recording-per-transaction","category-synder-dashboard"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Make Sure Your Synchronization is Running - Synder Knowledge Base<\/title>\n<meta name=\"description\" content=\"Learn how to make sure that your synchronization is running! 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Have these components of the integration up to run data synchronization successfully.","og_url":"https:\/\/synder.com\/help\/how-to-make-sure-that-your-synchronization-is-running\/","og_site_name":"Synder","article_published_time":"2020-11-25T09:45:55+00:00","article_modified_time":"2026-06-08T15:46:28+00:00","og_image":[{"url":"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/11\/image-3.png","type":"","width":"","height":""}],"author":"George Bylin","twitter_card":"summary_large_image","twitter_misc":{"Written by":"George Bylin","Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/synder.com\/help\/how-to-make-sure-that-your-synchronization-is-running\/#article","isPartOf":{"@id":"https:\/\/synder.com\/help\/how-to-make-sure-that-your-synchronization-is-running\/"},"author":{"name":"George Bylin","@id":"https:\/\/synder.com\/help\/#\/schema\/person\/bdbaa16742639e5b66d1597314150d70"},"headline":"Why QuickBooks Desktop Transactions Stay \u201cScheduled\u201d and How Auto-Sync Works","datePublished":"2020-11-25T09:45:55+00:00","dateModified":"2026-06-08T15:46:28+00:00","mainEntityOfPage":{"@id":"https:\/\/synder.com\/help\/how-to-make-sure-that-your-synchronization-is-running\/"},"wordCount":655,"image":{"@id":"https:\/\/synder.com\/help\/how-to-make-sure-that-your-synchronization-is-running\/#primaryimage"},"thumbnailUrl":"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/11\/image-3.png","articleSection":["Getting Started","Overview PT","Transaction Recording: Per Transaction (PT)","Synder Dashboard"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/synder.com\/help\/how-to-make-sure-that-your-synchronization-is-running\/","url":"https:\/\/synder.com\/help\/how-to-make-sure-that-your-synchronization-is-running\/","name":"Make Sure Your Synchronization is Running - Synder Knowledge Base","isPartOf":{"@id":"https:\/\/synder.com\/help\/#website"},"primaryImageOfPage":{"@id":"https:\/\/synder.com\/help\/how-to-make-sure-that-your-synchronization-is-running\/#primaryimage"},"image":{"@id":"https:\/\/synder.com\/help\/how-to-make-sure-that-your-synchronization-is-running\/#primaryimage"},"thumbnailUrl":"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/11\/image-3.png","datePublished":"2020-11-25T09:45:55+00:00","dateModified":"2026-06-08T15:46:28+00:00","author":{"@id":"https:\/\/synder.com\/help\/#\/schema\/person\/bdbaa16742639e5b66d1597314150d70"},"description":"Learn how to make sure that your synchronization is running! 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