{"id":14938,"date":"2020-10-27T22:56:07","date_gmt":"2020-10-27T22:56:07","guid":{"rendered":"https:\/\/synder.com\/help\/?p=14938"},"modified":"2026-07-01T18:51:37","modified_gmt":"2026-07-01T18:51:37","slug":"product-mapping-feature","status":"publish","type":"post","link":"https:\/\/synder.com\/help\/product-mapping-feature\/","title":{"rendered":"Synder Product Mapping Feature"},"content":{"rendered":"\n<ul class=\"wp-block-advgb-summary advgb-toc alignnone\"><li class=\"toc-level-1\"><a href=\"#how-synder-treats-products-1002c706-b8d9-4dc0-babe-b6372e9a6d2e\">How Synder treats products<\/a><\/li><li class=\"toc-level-1\"><a href=\"#product-mapping-flow-in-synder-019b0667-5beb-4477-a110-58d7920a1719\">Product Mapping Flow in Synder<\/a><\/li><li class=\"toc-level-1\"><a href=\"#collect-items-for-product-mapping-c4afc3b3-1e67-412c-8a63-8b9a87737b1d\">Collect Items for Product Mapping<\/a><\/li><li class=\"toc-level-1\"><a href=\"#product-mapping-import-via-file-9a157aa5-bf90-4cc1-9b29-c54440499059\">Product Mapping: Import via file<\/a><\/li><li class=\"toc-level-1\"><a href=\"#tips-and-best-practices-ad4c3046-e3e6-4dfc-954a-ab12d261203c\">Tips and Best Practices<\/a><\/li><li class=\"toc-level-1\"><a href=\"#troubleshooting-5987b74d-07f5-4b6c-8ebe-b763206d6bcc\">Troubleshooting<\/a><\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">This guide shows you how to use the product mapping feature in Synder. It applies to e-commerce businesses, accountants, and finance teams who sync transactions from payment platforms like Stripe, Shopify, or Amazon to their accounting system.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Use this guide if:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You sell the same products across multiple platforms with different SKUs or naming conventions.<\/li>\n\n\n\n<li>You need consistent and accurate product records in your accounting system.<\/li>\n\n\n\n<li>You manage a large product catalog and want to streamline reconciliation and reporting.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">This article focuses only on product mapping. It does not cover:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Initial setup of Synder or integration connections<\/li>\n\n\n\n<li>Inventory management configuration in accounting platforms<\/li>\n\n\n\n<li>Advanced automation rules beyond product mapping<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"how-synder-treats-products-1002c706-b8d9-4dc0-babe-b6372e9a6d2e\"><strong>How Synder treats products<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Synder recognizes existing product names in your accounting system. During sync, it looks for an exact match by product name or SKU. If it finds one, Synder applies that product to the transaction.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If a product name does not exist in your accounting system, Synder can create it during sync. You can configure this behavior in the <strong>Products\/Services<\/strong> tab.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Sometimes product names differ between your payment platform and accounting system. In that case, you can map them in Synder. This ensures each transaction uses the correct product in your books.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Note:<\/strong> The product mapping feature is available on the Essential plan and higher.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"product-mapping-flow-in-synder-019b0667-5beb-4477-a110-58d7920a1719\"><strong>Product Mapping Flow in Synder<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To map product names from your payment platform to your accounting company:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Navigate to <strong>Synder Settings \u2192 Product Mapping \u2192 Map Products.<\/strong><\/li>\n\n\n\n<li>Click <strong>Add Mapping<\/strong> to create a new product mapping line.<\/li>\n\n\n\n<li>Enter the product name from your integration in the <strong>Integration<\/strong> field. Make sure the name <strong>exactly matches<\/strong> what appears on your payment platform. This includes <strong>colons, underscores, and other special characters<\/strong>. You can map multiple platform names to a single QuickBooks Online or Xero product.<\/li>\n\n\n\n<li>Select the matching product from QuickBooks Online or Xero using the <strong>dropdown on the right.<\/strong><\/li>\n\n\n\n<li>Click <strong>Create<\/strong> to save the mapping.<\/li>\n\n\n\n<li>Go to the <strong>Transactions<\/strong> tab and sync a transaction to verify the mapping works correctly.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"463\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-5-1024x463.png\" alt=\"\" class=\"wp-image-26862\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-5-1024x463.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-5-300x136.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-5-768x348.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-5-1536x695.png 1536w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-5-1080x489.png 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-5-60x27.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-5-150x68.png 150w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-5.png 1600w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"241\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-11-1024x241.png\" alt=\"\" class=\"wp-image-26940\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-11-1024x241.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-11-300x71.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-11-768x181.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-11-1536x361.png 1536w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-11-2048x482.png 2048w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-11-1080x254.png 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-11-60x14.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-11-150x35.png 150w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><br><br><strong>Important Notes<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If a mapped product changes, gets deleted, or becomes unavailable in your accounting software, Synder asks you to review and update the mapping. You must fix it before saving any other settings.<\/li>\n\n\n\n<li>Product mapping <strong>does not apply to tax or shipping items<\/strong>. These are recorded as separate line items.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Result Overview<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">After mapping the products, the system will eliminate duplicate entries in your accounting system. Transactions will be recorded and categorized according to the income accounts linked to each product in QuickBooks Online.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"468\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-1-1024x468.png\" alt=\"\" class=\"wp-image-26858\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-1-1024x468.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-1-300x137.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-1-768x351.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-1-1536x703.png 1536w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-1-1080x494.png 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-1-60x27.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-1-150x69.png 150w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-1.png 1600w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"collect-items-for-product-mapping-c4afc3b3-1e67-412c-8a63-8b9a87737b1d\"><strong>Collect Items for Product Mapping<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To control which items Synder records in your accounting, enable the <strong>Cancel Synchronization<\/strong> option.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When enabled, Synder automatically cancels any transaction that contains an item not present in your accounting records.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>Collect Items for Product Mapping<\/strong> option becomes available when \u201cIf the matching product is NOT found in accounting \u2013 Cancel synchronization\u201d is enabled in the settings. This option is disabled by default.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"424\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-4-1024x424.png\" alt=\"\" class=\"wp-image-26861\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-4-1024x424.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-4-300x124.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-4-768x318.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-4-1536x636.png 1536w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-4-1080x448.png 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-4-60x25.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-4-150x62.png 150w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-4.png 1600w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">After synchronizing a transaction that contains products not yet in your accounting records, the transaction will be canceled. Products not present in Striep will appear on the <strong>Not Mapped<\/strong> page in the mapping settings. You can map these products to the appropriate items in the accounting system.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"93\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-3-1024x93.png\" alt=\"\" class=\"wp-image-26860\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-3-1024x93.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-3-300x27.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-3-768x70.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-3-1536x139.png 1536w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-3-1080x98.png 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-3-60x5.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-3-150x14.png 150w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-3.png 1600w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"260\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-2-1024x260.png\" alt=\"\" class=\"wp-image-26859\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-2-1024x260.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-2-300x76.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-2-768x195.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-2-1536x391.png 1536w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-2-1080x275.png 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-2-60x15.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-2-150x38.png 150w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-2.png 1600w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"product-mapping-import-via-file-9a157aa5-bf90-4cc1-9b29-c54440499059\"><strong>Product Mapping: Import via file<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Managing large numbers of SKUs across multiple platforms requires efficient product mapping. Synder allows bulk uploading of product mappings using a CSV file.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Bulk product mapping enables matching integration products or SKUs (from platforms such as Amazon, Shopify, Stripe, etc.) with accounting products in QuickBooks Online, QuickBooks Desktop, or Xero through a CSV file upload. This process eliminates manual product mapping.<br><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"how-to-prepare-your-file-96bde483-a880-41fe-b327-f24ac6cac006\"><strong>How to Prepare Your File<\/strong><strong><br><\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Download the Template<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Navigate to Settings \u2192 Product mapping \u2192 Map products.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"296\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-7-1024x296.png\" alt=\"\" class=\"wp-image-26935\" style=\"width:692px;height:auto\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-7-1024x296.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-7-300x87.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-7-768x222.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-7-1536x444.png 1536w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-7-1080x312.png 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-7-60x17.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-7-150x43.png 150w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-7.png 1600w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\">\n<li>Click Upload a CSV file.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"316\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-8-1024x316.png\" alt=\"\" class=\"wp-image-26936\" style=\"width:693px;height:auto\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-8-1024x316.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-8-300x92.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-8-768x237.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-8-1536x473.png 1536w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-8-1080x333.png 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-8-60x18.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-8-150x46.png 150w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-8.png 1600w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ol start=\"3\" class=\"wp-block-list\">\n<li>Download the provided CSV template.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1014\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-9-1024x1014.png\" alt=\"\" class=\"wp-image-26937\" style=\"width:448px;height:auto\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-9-1024x1014.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-9-300x297.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-9-150x150.png 150w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-9-768x761.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-9-60x60.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-9.png 1058w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Fill Out the Template<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The file must include the following columns:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Accounting product name \u2013 The product name exactly as it appears in your accounting platform (QuickBooks Online, QuickBooks Desktop, Xero).<\/li>\n\n\n\n<li>Integration product name\/SKU \u2013 The product name and\/or SKU as it appears in your integration.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"521\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/SCR-20260701-tjjc-1024x521.png\" alt=\"\" class=\"wp-image-29434\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/SCR-20260701-tjjc-1024x521.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/SCR-20260701-tjjc-300x152.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/SCR-20260701-tjjc-768x390.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/SCR-20260701-tjjc-1536x781.png 1536w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/SCR-20260701-tjjc-1080x549.png 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/SCR-20260701-tjjc-60x30.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/SCR-20260701-tjjc-150x76.png 150w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/SCR-20260701-tjjc.png 1684w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Requirements:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Use commas to separate multiple integration product names and\/or SKUs when mapping to the same accounting product.<\/li>\n\n\n\n<li>Only CSV (.csv) files are accepted.<\/li>\n\n\n\n<li>Do not include special or unsupported characters.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Save the file in CSV format.<\/strong><\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"uploading-your-product-mapping-file-d11e0d29-d695-407a-af0c-224835cafbc0\"><strong>Uploading Your Product Mapping File<\/strong><\/h4>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Navigate to Settings \u2192 Product mapping \u2192 Map products.<\/li>\n\n\n\n<li>Click Browse a CSV file.<\/li>\n\n\n\n<li>Select and upload your completed CSV file (maximum 10 MB).<\/li>\n\n\n\n<li>Products will be mapped automatically.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"252\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-10-1024x252.png\" alt=\"\" class=\"wp-image-26938\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-10-1024x252.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-10-300x74.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-10-768x189.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-10-1536x377.png 1536w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-10-1080x265.png 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-10-60x15.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-10-150x37.png 150w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-10.png 1600w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"what-happens-next-b9cfaf4a-5370-4f79-a65d-903492c0791b\"><strong>What Happens Next<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Processing time: Large files require more time to process.<\/li>\n\n\n\n<li>API call limits: The system fetches products from your accounting platform first. Very large imports may reach API limits. If a temporary failure occurs, retry later.<\/li>\n\n\n\n<li>Future syncs: New mappings apply to transactions synced after the product mapping import.<\/li>\n\n\n\n<li>Past data: Previously posted transactions remain unchanged. To update historical data, re-sync the affected period after updating mappings or contact support for assistance.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"tips-and-best-practices-ad4c3046-e3e6-4dfc-954a-ab12d261203c\"><strong>Tips and Best Practices<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Overwrite behavior: Uploading a mapping with an existing accounting product name will overwrite the previous mapping.<\/li>\n\n\n\n<li>Multiple SKUs to one item: Use commas to map multiple integration SKUs or names to a single accounting product.<\/li>\n\n\n\n<li>Large catalogs: Split very large catalogs into smaller files to avoid API limits.<\/li>\n\n\n\n<li>Auto-match vs. file upload: If product names already match, the system auto-matches them. Use a CSV file only to override or correct mismatches.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"troubleshooting-5987b74d-07f5-4b6c-8ebe-b763206d6bcc\"><strong>Troubleshooting<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u201cUnknown accounting product\u201d \u2013 Ensure the Accounting product name matches your ledger exactly, including spelling, case, and spacing.<\/li>\n\n\n\n<li>\u201cInvalid file\/columns\u201d \u2013 Use the provided CSV template and include both required headers.<\/li>\n\n\n\n<li>\u201cRate limit\/API error\u201d \u2013 Wait and retry; large catalogs can temporarily reach your accounting platform\u2019s API limits.<\/li>\n\n\n\n<li>Duplicates in CSV \u2013 The last occurrence takes effect. Maintain one clean row per accounting product.<br><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/synder.com\/contact\/\"><em>Reach out to the Synder Team<\/em><\/a><em> <\/em><em>via online support chat or email with any questions you have \u2013 we\u2019re always happy to help you!<\/em><\/p>\n\n\n<style>\r\n.guide-feedback-pilot{max-width:760px;margin:0 auto;}\r\n.guide-feedback-pilot > p:first-of-type{margin:0 0 20px !important;text-align:center;font-size:22px;line-height:1.35;font-weight:700;}\r\n.guide-feedback-pilot > p:nth-of-type(2){display:flex;justify-content:center;align-items:center;margin:0 0 18px;text-align:center;}\r\n.guide-feedback-pilot .wpcf7-list-item{margin:0 18px !important;}\r\n.guide-feedback-pilot > p:nth-of-type(3){display:none;max-width:760px;margin:16px auto 20px;text-align:left;}\r\n.guide-feedback-pilot:has(input[type=\"radio\"][value=\"No\"]:checked) > p:nth-of-type(3){display:block;}\r\n.guide-feedback-pilot textarea{width:100%;min-height:75px;border:1px solid #d6dbe1;border-radius:6px;padding:14px;font-size:16px;box-sizing:border-box;}\r\n.guide-feedback-pilot > p:last-of-type{text-align:center;margin-top:10px;}\r\n.guide-feedback-pilot .wpcf7-submit{position:absolute !important;left:-9999px !important;width:1px !important;height:1px !important;opacity:0 !important;pointer-events:none !important;}\r\n<\/style>\r\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f27109-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"27109\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/help\/wp-json\/wp\/v2\/posts\/14938\/#wpcf7-f27109-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"27109\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.2.3\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f27109-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"guide-feedback-pilot\">\n<p><strong>Was this guide helpful?<\/strong><\/p>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"helpful\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><label><input type=\"radio\" name=\"helpful\" value=\"Yes\" \/><span class=\"wpcf7-list-item-label\">Yes<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"radio\" name=\"helpful\" value=\"No\" \/><span class=\"wpcf7-list-item-label\">No<\/span><\/label><\/span><\/span><\/span>\n\n<input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Send feedback\" \/>\n<\/div><p style=\"display: none !important;\" class=\"akismet-fields-container\" data-prefix=\"_wpcf7_ak_\"><label>&#916;<textarea name=\"_wpcf7_ak_hp_textarea\" cols=\"45\" rows=\"8\" maxlength=\"100\"><\/textarea><\/label><input type=\"hidden\" id=\"ak_js_1\" name=\"_wpcf7_ak_js\" value=\"15\"\/><script>\ndocument.getElementById( \"ak_js_1\" ).setAttribute( \"value\", ( new Date() ).getTime() );\n<\/script>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<script>\r\n(function(){\r\n  function init(){\r\n    document.querySelectorAll(\".wpcf7-form .guide-feedback-pilot\").forEach(function(el){\r\n      var form=el.closest(\"form\"); if(!form||form.dataset.gfpInit) return;\r\n      form.dataset.gfpInit=\"1\";\r\n      el.addEventListener(\"change\",function(e){\r\n        if(e.target&&e.target.name===\"helpful\"&&e.target.checked){\r\n          var btn=form.querySelector(\"input[type=submit],button[type=submit]\"); if(btn) btn.click();\r\n        }\r\n      });\r\n      form.addEventListener(\"wpcf7mailsent\",function(){\r\n        el.innerHTML='<p style=\"text-align:center;font-size:18px;font-weight:600;margin:20px 0;\">Thanks for your feedback!<\/p>';\r\n      });\r\n    });\r\n  }\r\n  if(document.readyState===\"loading\") document.addEventListener(\"DOMContentLoaded\",init); else init();\r\n})();\r\n<\/script>\r\n    ","protected":false},"excerpt":{"rendered":"<p>How Synder treats products Product Mapping Flow in Synder Collect Items for Product Mapping Product Mapping: Import via file Tips and Best Practices Troubleshooting This guide shows you how to use the product mapping feature in Synder. It applies to e-commerce businesses, accountants, and finance teams who sync transactions from payment platforms like Stripe, Shopify, [&hellip;]<\/p>\n","protected":false},"author":2233,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","footnotes":"","_ppma_block_editor_authors":""},"categories":[2,393,360,361],"tags":[],"ppma_author":[338],"class_list":["post-14938","post","type-post","status-publish","format-standard","hentry","category-get-started","category-products-inventory-cogs-per-transaction","category-configure-core-settings","category-products-inventory-cogs"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Product Mapping Feature - Synder Knowledge Base<\/title>\n<meta name=\"description\" content=\"Learn how to use the Synder Product Mapping feature to map your products and prevent duplicate entries in your accounting system.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/synder.com\/help\/product-mapping-feature\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Product Mapping Feature - Synder Knowledge Base\" \/>\n<meta property=\"og:description\" content=\"Learn how to use the Synder Product Mapping feature to map your products and prevent duplicate entries in your accounting system.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/synder.com\/help\/product-mapping-feature\/\" \/>\n<meta property=\"og:site_name\" content=\"Synder\" \/>\n<meta property=\"article:published_time\" content=\"2020-10-27T22:56:07+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-07-01T18:51:37+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-5-1024x463.png\" \/>\n<meta name=\"author\" content=\"George Bylin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"George Bylin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"7 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Product Mapping Feature - Synder Knowledge Base","description":"Learn how to use the Synder Product Mapping feature to map your products and prevent duplicate entries in your accounting system.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/synder.com\/help\/product-mapping-feature\/","og_locale":"en_US","og_type":"article","og_title":"Product Mapping Feature - Synder Knowledge Base","og_description":"Learn how to use the Synder Product Mapping feature to map your products and prevent duplicate entries in your accounting system.","og_url":"https:\/\/synder.com\/help\/product-mapping-feature\/","og_site_name":"Synder","article_published_time":"2020-10-27T22:56:07+00:00","article_modified_time":"2026-07-01T18:51:37+00:00","og_image":[{"url":"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-5-1024x463.png","type":"","width":"","height":""}],"author":"George Bylin","twitter_card":"summary_large_image","twitter_misc":{"Written by":"George Bylin","Est. reading time":"7 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/synder.com\/help\/product-mapping-feature\/#article","isPartOf":{"@id":"https:\/\/synder.com\/help\/product-mapping-feature\/"},"author":{"name":"George Bylin","@id":"https:\/\/synder.com\/help\/#\/schema\/person\/bdbaa16742639e5b66d1597314150d70"},"headline":"Synder Product Mapping Feature","datePublished":"2020-10-27T22:56:07+00:00","dateModified":"2026-07-01T18:51:37+00:00","mainEntityOfPage":{"@id":"https:\/\/synder.com\/help\/product-mapping-feature\/"},"wordCount":1008,"image":{"@id":"https:\/\/synder.com\/help\/product-mapping-feature\/#primaryimage"},"thumbnailUrl":"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-5-1024x463.png","articleSection":["Getting Started","Per Transaction","Configure Core Settings","Products, Inventory &amp; 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