{"id":14888,"date":"2020-10-14T09:09:11","date_gmt":"2020-10-14T09:09:11","guid":{"rendered":"https:\/\/synder.com\/help\/?p=14888"},"modified":"2026-03-30T19:54:24","modified_gmt":"2026-03-30T19:54:24","slug":"the-name-supplied-already-exists","status":"publish","type":"post","link":"https:\/\/synder.com\/help\/the-name-supplied-already-exists\/","title":{"rendered":"The Name Supplied Already Exists"},"content":{"rendered":"\n<p><strong>Products or services:<\/strong> The name supplied already exists. : Id=X.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What It Means<\/h2>\n\n\n\n<p>Synder did not manage to create a product or service in your accounting company because the record in the product\/service list with the same name already exists.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Possible Reasons<\/h2>\n\n\n\n<p>In most cases, this error is caused by the presence of special characters used in the name of the product or service (\u00e6, \u00f0, \u2192, \u0142, \u00b5, \u044f, etc.), which cannot be \u201cseen\u201d through the QuickBooks API.<br>QuickBooks doesn\u2019t allow apps to search by a set of certain special characters, so Synder is not able to find it due to special characters (it is a QuickBooks issue affecting any third-party app) and it is not able to create a product, as it is already there.<br><strong>Note:<\/strong> you will be able to create it manually in your company, however no app will be able to record it due to QuickBooks&#8217; limitation.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How To Fix It<\/h2>\n\n\n\n<p>1. Edit the Product name on your payment processor side (erase any special symbols) to make sure all transactions will be synchronized seamlessly in the future.<br>2. To fix a transaction that was already synced, please edit the product name in your QuickBooks\/Xero (erase the special characters).<br>3. Go to Synder&nbsp;<em><strong>Settings<\/strong><\/em>&nbsp;on the left menu of the page and select the needed integration at the top OR Hit the&nbsp;<em>Person&nbsp;<\/em>icon in the top right top corner, go to the&nbsp;<em>My Account<\/em>&nbsp;tab, and click the&nbsp;<em>Sync Settings&nbsp;<\/em>button under the required integration.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"405\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/06\/Transactions-cannot-be-synced-without-Vendor-2-3-1024x405.png\" alt=\"\" class=\"wp-image-22556\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/06\/Transactions-cannot-be-synced-without-Vendor-2-3-1024x405.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/06\/Transactions-cannot-be-synced-without-Vendor-2-3-300x119.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/06\/Transactions-cannot-be-synced-without-Vendor-2-3-768x303.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/06\/Transactions-cannot-be-synced-without-Vendor-2-3-1536x607.png 1536w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/06\/Transactions-cannot-be-synced-without-Vendor-2-3-60x24.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/06\/Transactions-cannot-be-synced-without-Vendor-2-3-150x59.png 150w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/06\/Transactions-cannot-be-synced-without-Vendor-2-3.png 1878w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>4. In the <em>Products\/Services<\/em> tab, enable the <em><strong>Common <\/strong>product <\/em>feature and select the Product you edited at Step 2 in the dropdown (it shouldn\u2019t contain any special characters).<br>5. Click <strong>Update<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"454\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/06\/Common-product-1-1024x454.png\" alt=\"\" class=\"wp-image-22557\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/06\/Common-product-1-1024x454.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/06\/Common-product-1-300x133.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/06\/Common-product-1-768x340.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/06\/Common-product-1-1536x681.png 1536w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/06\/Common-product-1-60x27.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/06\/Common-product-1-150x66.png 150w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/06\/Common-product-1.png 1893w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><br>6. Go to the <em>Platform transactions<\/em> tab and resync the failed transaction.<\/p>\n\n\n\n<p><a href=\"https:\/\/synder.com\/contact\/\"><em>Reach out to the Synder Team<\/em><\/a>&nbsp;via online support chat, phone, or email with any questions you have \u2013 we\u2019re always happy to help you!<\/p>\n\n\n\n<script>\nif (window.convertflow == undefined) {\nvar script = document.createElement('script'); \nscript.async = true;\nscript.src = \"https:\/\/js.convertflow.co\/production\/websites\/11040.js\"; \ndocument.body.appendChild(script); \n};\n<\/script>\n<div class=\"cf-cta-snippet cta74541\" website-id=\"11040\" cta-id=\"74541\"><\/div>\n\n\n\n<p><br><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Products or services: The name supplied already exists. : Id=X. What It Means Synder did not manage to create a product or service in your accounting company because the record in the product\/service list with the same name already exists. Possible Reasons In most cases, this error is caused by the presence of special characters [&hellip;]<\/p>\n","protected":false},"author":2318,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","footnotes":""},"categories":[394,367],"tags":[],"ppma_author":[338],"class_list":["post-14888","post","type-post","status-publish","format-standard","hentry","category-sync-error-messages","category-troubleshooting"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The name supplied already exists - Synder Knowledge Base<\/title>\n<meta name=\"description\" content=\"Learn how to solve the error when the name supplied already exists. Apply the recommended settings, and enjoy seamless synchronization.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/synder.com\/help\/the-name-supplied-already-exists\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The name supplied already exists - Synder Knowledge Base\" \/>\n<meta property=\"og:description\" content=\"Learn how to solve the error when the name supplied already exists. Apply the recommended settings, and enjoy seamless synchronization.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/synder.com\/help\/the-name-supplied-already-exists\/\" \/>\n<meta property=\"og:site_name\" content=\"Synder\" \/>\n<meta property=\"article:published_time\" content=\"2020-10-14T09:09:11+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-30T19:54:24+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/06\/Transactions-cannot-be-synced-without-Vendor-2-3-1024x405.png\" \/>\n<meta name=\"author\" content=\"George Bylin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"buffyclaw\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"The name supplied already exists - Synder Knowledge Base","description":"Learn how to solve the error when the name supplied already exists. Apply the recommended settings, and enjoy seamless synchronization.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/synder.com\/help\/the-name-supplied-already-exists\/","og_locale":"en_US","og_type":"article","og_title":"The name supplied already exists - Synder Knowledge Base","og_description":"Learn how to solve the error when the name supplied already exists. Apply the recommended settings, and enjoy seamless synchronization.","og_url":"https:\/\/synder.com\/help\/the-name-supplied-already-exists\/","og_site_name":"Synder","article_published_time":"2020-10-14T09:09:11+00:00","article_modified_time":"2026-03-30T19:54:24+00:00","og_image":[{"url":"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/06\/Transactions-cannot-be-synced-without-Vendor-2-3-1024x405.png"}],"author":"George Bylin","twitter_card":"summary_large_image","twitter_misc":{"Written by":"buffyclaw","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/synder.com\/help\/the-name-supplied-already-exists\/","url":"https:\/\/synder.com\/help\/the-name-supplied-already-exists\/","name":"The name supplied already exists - Synder Knowledge Base","isPartOf":{"@id":"https:\/\/synder.com\/help\/#website"},"primaryImageOfPage":{"@id":"https:\/\/synder.com\/help\/the-name-supplied-already-exists\/#primaryimage"},"image":{"@id":"https:\/\/synder.com\/help\/the-name-supplied-already-exists\/#primaryimage"},"thumbnailUrl":"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/06\/Transactions-cannot-be-synced-without-Vendor-2-3-1024x405.png","datePublished":"2020-10-14T09:09:11+00:00","dateModified":"2026-03-30T19:54:24+00:00","author":{"@id":"https:\/\/synder.com\/help\/#\/schema\/person\/cf5e26ded736dff85bcd55f6bf17b697"},"description":"Learn how to solve the error when the name supplied already exists. Apply the recommended settings, and enjoy seamless synchronization.","breadcrumb":{"@id":"https:\/\/synder.com\/help\/the-name-supplied-already-exists\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/synder.com\/help\/the-name-supplied-already-exists\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/synder.com\/help\/the-name-supplied-already-exists\/#primaryimage","url":"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/06\/Transactions-cannot-be-synced-without-Vendor-2-3.png","contentUrl":"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/06\/Transactions-cannot-be-synced-without-Vendor-2-3.png","width":1878,"height":742},{"@type":"BreadcrumbList","@id":"https:\/\/synder.com\/help\/the-name-supplied-already-exists\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/synder.com\/help\/"},{"@type":"ListItem","position":2,"name":"The Name Supplied Already Exists"}]},{"@type":"WebSite","@id":"https:\/\/synder.com\/help\/#website","url":"https:\/\/synder.com\/help\/","name":"Synder","description":"Articles &amp; FAQ","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/synder.com\/help\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/synder.com\/help\/#\/schema\/person\/cf5e26ded736dff85bcd55f6bf17b697","name":"buffyclaw","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/synder.com\/help\/#\/schema\/person\/image\/5696ad396d7048fb7663d51ec401d64a","url":"https:\/\/secure.gravatar.com\/avatar\/0832d1a32347e509db7625eecf0e89cc?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/0832d1a32347e509db7625eecf0e89cc?s=96&d=mm&r=g","caption":"buffyclaw"},"url":"https:\/\/synder.com\/help\/author\/buffyclaw\/"}]}},"author_meta":{"display_name":"buffyclaw","author_link":"https:\/\/synder.com\/help\/author\/buffyclaw\/"},"featured_img":null,"coauthors":[{"link":"https:\/\/synder.com\/help\/author\/egorbylin\/","display_name":"George Bylin"}],"tax_additional":{"categories":{"linked":["<a href=\"https:\/\/synder.com\/help\/category\/troubleshooting\/sync-error-messages\/\" class=\"advgb-post-tax-term\">Sync Error Messages<\/a>","<a href=\"https:\/\/synder.com\/help\/category\/troubleshooting\/\" class=\"advgb-post-tax-term\">Troubleshooting &amp; Diagnostics<\/a>"],"unlinked":["<span class=\"advgb-post-tax-term\">Sync Error Messages<\/span>","<span class=\"advgb-post-tax-term\">Troubleshooting &amp; Diagnostics<\/span>"]}},"comment_count":"0","relative_dates":{"created":"Posted 5 years ago","modified":"Updated 1 week ago"},"absolute_dates":{"created":"Posted on October 14, 2020","modified":"Updated on March 30, 2026"},"absolute_dates_time":{"created":"Posted on October 14, 2020 9:09 am","modified":"Updated on March 30, 2026 7:54 pm"},"featured_img_caption":"","series_order":"","authors":[{"term_id":338,"user_id":2233,"is_guest":0,"slug":"egorbylin","display_name":"George Bylin","avatar_url":"https:\/\/secure.gravatar.com\/avatar\/543115bfe37c160e73946ae9c0969368?s=96&d=mm&r=g","author_category":"","first_name":"","last_name":"","user_url":"","job_title":"","description":""}],"_links":{"self":[{"href":"https:\/\/synder.com\/help\/wp-json\/wp\/v2\/posts\/14888"}],"collection":[{"href":"https:\/\/synder.com\/help\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/synder.com\/help\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/synder.com\/help\/wp-json\/wp\/v2\/users\/2318"}],"replies":[{"embeddable":true,"href":"https:\/\/synder.com\/help\/wp-json\/wp\/v2\/comments?post=14888"}],"version-history":[{"count":1,"href":"https:\/\/synder.com\/help\/wp-json\/wp\/v2\/posts\/14888\/revisions"}],"predecessor-version":[{"id":26916,"href":"https:\/\/synder.com\/help\/wp-json\/wp\/v2\/posts\/14888\/revisions\/26916"}],"wp:attachment":[{"href":"https:\/\/synder.com\/help\/wp-json\/wp\/v2\/media?parent=14888"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/synder.com\/help\/wp-json\/wp\/v2\/categories?post=14888"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/synder.com\/help\/wp-json\/wp\/v2\/tags?post=14888"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/synder.com\/help\/wp-json\/wp\/v2\/ppma_author?post=14888"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}