{"id":14886,"date":"2020-10-14T09:05:48","date_gmt":"2020-10-14T09:05:48","guid":{"rendered":"https:\/\/synder.com\/help\/?p=14886"},"modified":"2026-03-30T19:54:08","modified_gmt":"2026-03-30T19:54:08","slug":"string-length-specified-does-not-match-the-supported-length","status":"publish","type":"post","link":"https:\/\/synder.com\/help\/string-length-specified-does-not-match-the-supported-length\/","title":{"rendered":"String Length Specified Does Not Match the Supported Length"},"content":{"rendered":"\n<p><strong>Error: <\/strong>ShipMethodRef: String length specified does not match the supported length. Min:0 Max: X supported. Supplied length: Y<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What It Means<\/h2>\n\n\n\n<p>QuickBooks\/Xero both have limitations on the number of symbols that can be recorded into a specific field. It appears that the value provided by the payment processor exceeds this limit, and Synder cannot record the transaction correctly.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Possible Reasons<\/h2>\n\n\n\n<p>The number of symbols supplied by your payment processor is greater than what the accounting system can take.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How To Fix It<\/h2>\n\n\n\n<p>Please contact our support team with a screenshot of a failed transaction from the original payment processor, either via the in-app support chat or via email at help@synder.com. We will figure it out for you.<\/p>\n\n\n\n<script>\nif (window.convertflow == undefined) {\nvar script = document.createElement('script'); \nscript.async = true;\nscript.src = \"https:\/\/js.convertflow.co\/production\/websites\/11040.js\"; \ndocument.body.appendChild(script); \n};\n<\/script>\n<div class=\"cf-cta-snippet cta74541\" website-id=\"11040\" cta-id=\"74541\"><\/div>\n\n\n\n<p><br><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Error: ShipMethodRef: String length specified does not match the supported length. Min:0 Max: X supported. Supplied length: Y What It Means QuickBooks\/Xero both have limitations on the number of symbols that can be recorded into a specific field. It appears that the value provided by the payment processor exceeds this limit, and Synder cannot record [&hellip;]<\/p>\n","protected":false},"author":2318,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","footnotes":""},"categories":[394,367],"tags":[],"ppma_author":[341],"class_list":["post-14886","post","type-post","status-publish","format-standard","hentry","category-sync-error-messages","category-troubleshooting"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>String Length Specified Does Not Match the Supported Length - Synder<\/title>\n<meta name=\"description\" content=\"Learn how to solve the issue when the specified string length does not match the supported length due to QuickBooks\/Xero limitations on symbols.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/synder.com\/help\/string-length-specified-does-not-match-the-supported-length\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"String Length Specified Does Not Match the Supported Length - Synder\" \/>\n<meta property=\"og:description\" content=\"Learn how to solve the issue when the specified string length does not match the supported length due to QuickBooks\/Xero limitations on symbols.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/synder.com\/help\/string-length-specified-does-not-match-the-supported-length\/\" \/>\n<meta property=\"og:site_name\" content=\"Synder\" \/>\n<meta property=\"article:published_time\" content=\"2020-10-14T09:05:48+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-30T19:54:08+00:00\" \/>\n<meta name=\"author\" content=\"Synder team\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"buffyclaw\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"String Length Specified Does Not Match the Supported Length - Synder","description":"Learn how to solve the issue when the specified string length does not match the supported length due to QuickBooks\/Xero limitations on symbols.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/synder.com\/help\/string-length-specified-does-not-match-the-supported-length\/","og_locale":"en_US","og_type":"article","og_title":"String Length Specified Does Not Match the Supported Length - Synder","og_description":"Learn how to solve the issue when the specified string length does not match the supported length due to QuickBooks\/Xero limitations on symbols.","og_url":"https:\/\/synder.com\/help\/string-length-specified-does-not-match-the-supported-length\/","og_site_name":"Synder","article_published_time":"2020-10-14T09:05:48+00:00","article_modified_time":"2026-03-30T19:54:08+00:00","author":"Synder team","twitter_card":"summary_large_image","twitter_misc":{"Written by":"buffyclaw","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/synder.com\/help\/string-length-specified-does-not-match-the-supported-length\/","url":"https:\/\/synder.com\/help\/string-length-specified-does-not-match-the-supported-length\/","name":"String Length Specified Does Not Match the Supported Length - Synder","isPartOf":{"@id":"https:\/\/synder.com\/help\/#website"},"datePublished":"2020-10-14T09:05:48+00:00","dateModified":"2026-03-30T19:54:08+00:00","author":{"@id":"https:\/\/synder.com\/help\/#\/schema\/person\/cf5e26ded736dff85bcd55f6bf17b697"},"description":"Learn how to solve the issue when the specified string length does not match the supported length due to QuickBooks\/Xero limitations on symbols.","breadcrumb":{"@id":"https:\/\/synder.com\/help\/string-length-specified-does-not-match-the-supported-length\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/synder.com\/help\/string-length-specified-does-not-match-the-supported-length\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/synder.com\/help\/string-length-specified-does-not-match-the-supported-length\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/synder.com\/help\/"},{"@type":"ListItem","position":2,"name":"String Length Specified Does Not Match the Supported Length"}]},{"@type":"WebSite","@id":"https:\/\/synder.com\/help\/#website","url":"https:\/\/synder.com\/help\/","name":"Synder","description":"Articles &amp; FAQ","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/synder.com\/help\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/synder.com\/help\/#\/schema\/person\/cf5e26ded736dff85bcd55f6bf17b697","name":"buffyclaw","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/synder.com\/help\/#\/schema\/person\/image\/5696ad396d7048fb7663d51ec401d64a","url":"https:\/\/secure.gravatar.com\/avatar\/0832d1a32347e509db7625eecf0e89cc?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/0832d1a32347e509db7625eecf0e89cc?s=96&d=mm&r=g","caption":"buffyclaw"},"url":"https:\/\/synder.com\/help\/author\/buffyclaw\/"}]}},"author_meta":{"display_name":"buffyclaw","author_link":"https:\/\/synder.com\/help\/author\/buffyclaw\/"},"featured_img":null,"coauthors":[{"link":"https:\/\/synder.com\/help\/author\/help\/","display_name":"Synder team"}],"tax_additional":{"categories":{"linked":["<a href=\"https:\/\/synder.com\/help\/category\/troubleshooting\/sync-error-messages\/\" class=\"advgb-post-tax-term\">Sync Error Messages<\/a>","<a href=\"https:\/\/synder.com\/help\/category\/troubleshooting\/\" class=\"advgb-post-tax-term\">Troubleshooting &amp; Diagnostics<\/a>"],"unlinked":["<span class=\"advgb-post-tax-term\">Sync Error Messages<\/span>","<span class=\"advgb-post-tax-term\">Troubleshooting &amp; Diagnostics<\/span>"]}},"comment_count":"0","relative_dates":{"created":"Posted 6 years ago","modified":"Updated 3 months ago"},"absolute_dates":{"created":"Posted on October 14, 2020","modified":"Updated on March 30, 2026"},"absolute_dates_time":{"created":"Posted on October 14, 2020 9:05 am","modified":"Updated on March 30, 2026 7:54 pm"},"featured_img_caption":"","series_order":"","authors":[{"term_id":341,"user_id":2,"is_guest":0,"slug":"help","display_name":"Synder team","avatar_url":"https:\/\/secure.gravatar.com\/avatar\/1d9e8e852d116169f23d7d6cec4fe349?s=96&d=mm&r=g","author_category":"","first_name":"Synder","last_name":"team","user_url":"","job_title":"","description":""}],"_links":{"self":[{"href":"https:\/\/synder.com\/help\/wp-json\/wp\/v2\/posts\/14886"}],"collection":[{"href":"https:\/\/synder.com\/help\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/synder.com\/help\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/synder.com\/help\/wp-json\/wp\/v2\/users\/2318"}],"replies":[{"embeddable":true,"href":"https:\/\/synder.com\/help\/wp-json\/wp\/v2\/comments?post=14886"}],"version-history":[{"count":1,"href":"https:\/\/synder.com\/help\/wp-json\/wp\/v2\/posts\/14886\/revisions"}],"predecessor-version":[{"id":26463,"href":"https:\/\/synder.com\/help\/wp-json\/wp\/v2\/posts\/14886\/revisions\/26463"}],"wp:attachment":[{"href":"https:\/\/synder.com\/help\/wp-json\/wp\/v2\/media?parent=14886"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/synder.com\/help\/wp-json\/wp\/v2\/categories?post=14886"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/synder.com\/help\/wp-json\/wp\/v2\/tags?post=14886"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/synder.com\/help\/wp-json\/wp\/v2\/ppma_author?post=14886"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}