{"id":14880,"date":"2020-10-14T08:55:39","date_gmt":"2020-10-14T08:55:39","guid":{"rendered":"https:\/\/synder.com\/help\/?p=14880"},"modified":"2026-06-04T16:13:09","modified_gmt":"2026-06-04T16:13:09","slug":"error-account-was-not-found-in-your-company","status":"publish","type":"post","link":"https:\/\/synder.com\/help\/error-account-was-not-found-in-your-company\/","title":{"rendered":"Error: Account Was Not Found in Your Company"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">This guide applies to the error message <strong>\u201cAccount Was Not Found in Your Company\u201d<\/strong> in Synder.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Use this guide when Synder cannot locate the account selected in your settings during transaction sync.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Common causes include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The account selected in Synder was deleted or made inactive in QuickBooks or Xero.<\/li>\n\n\n\n<li>The connection between Synder and QuickBooks or Xero was interrupted.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">This guide explains how to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Verify the selected account in QuickBooks or Xero<\/li>\n\n\n\n<li>Update the account in Synder<\/li>\n\n\n\n<li>Resync the failed transaction<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">This guide does not cover:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Setting up a full Chart of Accounts<\/li>\n\n\n\n<li>Selecting accounts for an accounting workflow or bookkeeping structure<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Main Procedure<\/strong><\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Open Synder and go to the affected integrations <strong>Settings<\/strong>.<\/li>\n\n\n\n<li>Identify the account selected in the affected settings tab.<\/li>\n\n\n\n<li>Open QuickBooks or Xero and go to <strong>Accounting \u2192 Chart of Accounts<\/strong>.<\/li>\n\n\n\n<li>Verify that the account selected in Synder exists and is active &#8211; If necessary, reactivate the account or create a replacement account in QuickBooks or Xero.<\/li>\n\n\n\n<li>Return to Synder and reopen the <strong>Settings<\/strong> page.<\/li>\n\n\n\n<li>Select the correct account in Synder and click <strong>Update<\/strong> at the bottom of the page.<\/li>\n\n\n\n<li>Open the failed transaction and click <strong>Sync<\/strong> to resync the transaction.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Helpful Note: <\/strong>Navigate to the Dashboard page&#8217;s tab labeled &#8216;Synchronization Issues&#8217; to view all transactions with this particular error at once.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"484\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-16-1024x484.png\" alt=\"\" class=\"wp-image-28624\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-16-1024x484.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-16-300x142.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-16-768x363.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-16-1536x726.png 1536w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-16-2048x968.png 2048w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-16-1080x510.png 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-16-60x28.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-16-150x71.png 150w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>If the Error References Sales, Fees, or Payout Accounts<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Check the Synder settings tab associated with the account referenced in the error message.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>For <strong>Sales Clearing<\/strong> account errors, review the <strong>Sales<\/strong> tab.<\/li>\n\n\n\n<li>For <strong>Fees<\/strong> account errors, review the <strong>Fees<\/strong> tab.<\/li>\n\n\n\n<li>For <strong>Payout<\/strong> account errors, review the <strong>Payouts<\/strong> tab.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Verify that the selected account exists and is active in QuickBooks or Xero<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"589\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-13-1024x589.png\" alt=\"\" class=\"wp-image-28619\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-13-1024x589.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-13-300x173.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-13-768x442.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-13-60x35.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-13-150x86.png 150w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-13.png 1059w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"709\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-15-1024x709.png\" alt=\"\" class=\"wp-image-28620\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-15-1024x709.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-15-300x208.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-15-768x532.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-15-1080x748.png 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-15-60x42.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-15-150x104.png 150w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-15.png 1082w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"370\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-14-1024x370.png\" alt=\"\" class=\"wp-image-28617\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-14-1024x370.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-14-300x108.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-14-768x278.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-14-1536x555.png 1536w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-14-1080x390.png 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-14-60x22.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-14-150x54.png 150w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-14.png 1655w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>If the Account Does Not Appear in Synder<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Reconnect the accounting platform only if the account exists and is active in QuickBooks or Xero but still does not appear in Synder.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Click the <strong>Person icon<\/strong> in the upper-right corner of Synder.<\/li>\n\n\n\n<li>Select <strong>Organization settings<\/strong>.<\/li>\n\n\n\n<li>Locate the connected accounting platform card.<\/li>\n\n\n\n<li>Click the <strong>three dots<\/strong> on the card.<\/li>\n\n\n\n<li>Select <strong>Disconnect<\/strong>.<\/li>\n\n\n\n<li>Reconnect QuickBooks or Xero.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"553\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-12-1024x553.png\" alt=\"\" class=\"wp-image-28618\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-12-1024x553.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-12-300x162.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-12-768x415.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-12-1080x583.png 1080w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-12-60x32.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-12-150x81.png 150w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2020\/10\/image-12.png 1467w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Return to <strong>Settings<\/strong> in Synder, select the correct account, and click <strong>Update<\/strong>. Attempt to resync the failed transaction.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Confirm the Issue Is Resolved<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The issue is resolved when:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The transaction syncs successfully<\/li>\n\n\n\n<li>The error message no longer appears<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If the issue persists after completing the steps in this guide, contact Synder support.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Limitations and Important Notes<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Synder can sync only to accounts that are available and active in the connected accounting company.<\/li>\n\n\n\n<li>If an account was deleted or made inactive in QuickBooks or Xero, Synder cannot sync transactions to that account.<\/li>\n\n\n\n<li>Reconnect QuickBooks or Xero only if the account is active but still does not appear in Synder.<\/li>\n\n\n\n<li>Updating the account in Synder settings does not automatically resync failed transactions. You must resync the transaction manually.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>FAQ<\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Why am I seeing this error?<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Synder cannot locate the account currently selected in your settings.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Was the transaction lost?<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">No. The transaction failed to sync and can be resynced after the account settings are corrected.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>What should I check first?<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Verify that the account selected in Synder exists and is active in QuickBooks or Xero.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>What if the account was deleted in QuickBooks or Xero?<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Reactivate the account or create a replacement account. Then update the account selection in Synder and click <strong>Update<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>When should I reconnect QuickBooks or Xero?<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Reconnect the accounting platform only if the account exists and is active but does not appear in Synder.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Do I need to resync the transaction?<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Yes. After correcting the account settings, open the failed transaction and click <strong>Sync<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Next Steps<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">After updating the account settings, resync the failed transaction.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the transaction syncs successfully, no further action is required.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the account still does not appear in Synder, reconnect the accounting platform and try again.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/synder.com\/contact\/\"><em>Reach out to Synder Team<\/em><\/a><strong> <\/strong>via online support chat or email with any questions you have \u2013 we are always happy to help you!&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This guide applies to the error message \u201cAccount Was Not Found in Your Company\u201d in Synder. Use this guide when Synder cannot locate the account selected in your settings during transaction sync. Common causes include: This guide explains how to: This guide does not cover: Main Procedure Helpful Note: Navigate to the Dashboard page&#8217;s tab [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","footnotes":"","_ppma_block_editor_authors":""},"categories":[394,367],"tags":[],"ppma_author":[341],"class_list":["post-14880","post","type-post","status-publish","format-standard","hentry","category-sync-error-messages","category-troubleshooting"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Error: Account Was Not Found in Your Company - Synder Knowledge Base<\/title>\n<meta name=\"description\" content=\"Discover how to resolve the issue when an account is not found in your company. 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