{"id":14880,"date":"2020-10-14T08:55:39","date_gmt":"2020-10-14T08:55:39","guid":{"rendered":"https:\/\/synder.com\/help\/?p=14880"},"modified":"2026-03-30T19:53:03","modified_gmt":"2026-03-30T19:53:03","slug":"error-account-was-not-found-in-your-company","status":"publish","type":"post","link":"https:\/\/synder.com\/help\/error-account-was-not-found-in-your-company\/","title":{"rendered":"Error: Account Was Not Found in Your Company"},"content":{"rendered":"\n

What It Means<\/h2>\n\n\n\n

For some reason, Synder cannot see the account, which you selected in Synder settings, in QuickBooks\/Xero.<\/p>\n\n\n\n

Possible Reasons<\/h2>\n\n\n\n

There can be 2 reasons:
A.  The connection with QuickBooks\/Xero was interrupted.
B.  The account was deleted (made inactive) in QuickBooks\/Xero.<\/p>\n\n\n\n

How To Fix It<\/h2>\n\n\n\n

Reason A. The connection with QuickBooks\/Xero was interrupted.<\/strong><\/p>\n\n\n\n

    \n
  1. Click on the Person <\/em>icon in the top-right corner.<\/li>\n\n\n\n
  2. Select Organization settings<\/em>.<\/li>\n\n\n\n
  3. On the card indicating the accounting platform connected, please click on three dots and press Disconnect<\/strong>. Then, connect it back again.<\/li>\n<\/ol>\n\n\n\n
    \"\"<\/figure>\n\n\n\n

    Reason B. The account was deleted (made inactive) in QuickBooks\/Xero.<\/strong><\/p>\n\n\n\n

      \n
    1. Navigate to Settings <\/em>\u2192 select the desired integration in the dropdown.<\/li>\n\n\n\n
    2. Find out the name of the account you have specified in Synder under the respective tab. So, if it is a Sales Clearing account, click on the Sales tab, etc.<\/li>\n\n\n\n
    3. Go to QuickBooks\/Xero (Accounting \u2192 Chart of Accounts) and make sure that the account you specified in Synder is active or create a new one in your accounting company, if needed.<\/li>\n\n\n\n
    4. Refresh the Synder settings page and select the necessary account.<\/li>\n\n\n\n
    5. Press Update <\/strong>at the bottom of the Settings page.<\/li>\n\n\n\n
    6. Select the failed transaction and click Sync<\/em> to re-sync it to the existing account.<\/li>\n<\/ol>\n\n\n\n

      Reach out to Synder Team<\/em><\/a> via online support chat, phone, or email with any questions you have \u2013 we\u2019re always happy to help you!<\/p>\n\n\n\n