{"id":14876,"date":"2025-08-01T13:45:57","date_gmt":"2025-08-01T13:45:57","guid":{"rendered":"https:\/\/synder.com\/help\/?p=14876"},"modified":"2026-03-30T19:53:19","modified_gmt":"2026-03-30T19:53:19","slug":"transaction-can-not-be-synchronized-without-product-or-service","status":"publish","type":"post","link":"https:\/\/synder.com\/help\/transaction-can-not-be-synchronized-without-product-or-service\/","title":{"rendered":"Transaction Can Not Be Synchronized Without Product or Service – Understanding Product Search Priority"},"content":{"rendered":"\n

Error:<\/strong> Sales Receipt can not be synchronized without Product or Service.
Error:<\/strong> Invoice can not be synchronized without Product or Service.
Error:<\/strong> Refund Receipt can not be synchronized without Product or Service.<\/p>\n\n\n\n

What It Means<\/h2>\n\n\n\n

Synder did not manage to create\/find a product or service in your accounting company, which leads to inability to create a transaction with this product\/service.<\/p>\n\n\n\n

Possible Reasons<\/h2>\n\n\n\n
    \n
  1. The connection with QuickBooks\/Xero was interrupted, which is why Synder was not able to find the needed Product\/Service name.<\/li>\n\n\n\n
  2. Special characters are used in the name of the product or service (.,-&:\u2019 etc.). QuickBooks doesn\u2019t allow apps to search by those characters, which leads to an inability to \u201csee\u201d or create the product\/service needed. As a result, Synder is unable to record a transaction with this product. It happens due to QuickBooks API limitation (for apps), manually you can create a name with any special character.<\/li>\n<\/ol>\n\n\n\n

    How To Fix It<\/h2>\n\n\n\n

    Reason A. The connection with QuickBooks\/Xero was interrupted.<\/h3>\n\n\n\n

    1. Disconnect your QuickBooks\/Xero company and connect it back again.<\/p>\n\n\n\n

    \"\"<\/figure>\n\n\n\n

    2. Go back to the Platform transactions<\/em> tab, select the failed transaction and click Actions <\/strong>\u2192 Sync <\/strong>to sync it again.<\/p>\n\n\n\n

    Reason B. Special characters used in the name of the Product or Service<\/h3>\n\n\n\n

    1. Edit the product name in your QuickBooks\/Xero (erase special characters).
    2. For transactions that have already failed, you can set up product mapping by going to Settings<\/strong><\/em> on the left menu of the page and selecting the needed integration at the top OR Hit the Person <\/em>icon in the top right top corner, go to the My Account<\/em> tab, and click the Sync Settings <\/em>button under the required integration.<\/p>\n\n\n\n

    \"\"<\/figure>\n\n\n\n

    3. In the Products\/Services<\/em> tab, find the Product mapping<\/em><\/strong> section, paste the initial name with a special character to the right side, and select the name corrected at step 1 (without special symbols) to the left side. From now on, Synder will replace the name with a special character with an edited name that will go through with no issues.
    Important note:<\/strong> the product mapping feature is currently available on Scale and Large plans only.<\/p>\n\n\n\n

    4. Update<\/strong> the settings located at the bottom of the page.<\/p>\n\n\n\n

    \"\"<\/figure>\n\n\n\n

    <\/p>\n\n\n\n

    Product Search Priority<\/strong><\/h2>\n\n\n\n

    Now, Synder allows you to control how it searches for existing products in your accounting software. You can customize the search process to better match your product structure and avoid sync failures due to products not being found optimally.<\/p>\n\n\n\n

    How to Access Product Search Settings<\/strong><\/h3>\n\n\n\n
      \n
    1. Go to Settings<\/strong> on the left menu and select your integration<\/li>\n\n\n\n
    2. Navigate to the Products\/Services<\/strong> tab<\/li>\n\n\n\n
    3. Look for “Configure product search priority”<\/strong> link<\/li>\n<\/ol>\n\n\n\n
      \"\"\/<\/figure>\n\n\n\n
        \n
      1. Click the link to open the search configuration overlay<\/li>\n<\/ol>\n\n\n\n

        What You Can Control<\/strong><\/h3>\n\n\n\n

        Search Priority:<\/strong> Change the order in which Synder searches for products. Higher priority searches run first.<\/p>\n\n\n\n

        Enable\/Disable Searches:<\/strong> Turn specific search methods on or off based on your needs.<\/p>\n\n\n\n

        \"\"\/<\/figure>\n\n\n\n

        Available Search Methods:<\/strong><\/p>\n\n\n\n