{"id":14329,"date":"2020-05-19T23:26:31","date_gmt":"2020-05-19T23:26:31","guid":{"rendered":"https:\/\/synder.com\/help\/?p=14329"},"modified":"2026-03-30T19:52:41","modified_gmt":"2026-03-30T19:52:41","slug":"sync-chargebacks-and-refunds-with-synder","status":"publish","type":"post","link":"https:\/\/synder.com\/help\/sync-chargebacks-and-refunds-with-synder\/","title":{"rendered":"How to Track Refunds With Synder"},"content":{"rendered":"\n

Depending on your bookkeeping flows, you may need to deduct refunded amounts from the income, or you might want to track refunds as a separate category in your Profit and Loss. Here is how to set this up with Synder.<\/p>\n\n\n\n

Overview:<\/strong><\/p>\n\n\n\n

    \n\t

  1. Track refunds deducting them from income (default)<\/a><\/p><\/li>\n\t

  2. Track refunds as a separate category<\/a><\/p><\/li>\n<\/ol>\n\n\n\n

    Track refunds deducting them from income<\/strong><\/h2>\n\n\n\n

    By default, Synder will deduct the refunded amounts from your income associated with a certain product. 
    Note: <\/em><\/strong>No additional setup is needed.<\/p>\n\n\n\n

    Example:
    You have an invoice for $2280 in February.<\/p>\n\n\n\n

    \"\"\/<\/figure>\n\n\n\n

    A partial refund for $1800 happened in May. <\/p>\n\n\n\n

    \"\"\/<\/figure>\n\n\n\n

    The same items from the invoice were used in the refund receipt, so as a result, your Profit and Loss will look like this:<\/p>\n\n\n\n

    \"\"\/<\/figure>\n\n\n\n

    Track refunds as a separate category<\/strong><\/h2>\n\n\n\n

    If you want to track refunds in a separate category, you can set this up with Synder in a few simple steps described below. <\/p>\n\n\n\n

    Set up needed:<\/p>\n\n\n\n

    1. Go to your Synder account \u2192 find the Settings <\/strong>tab on the left-hand menu,<\/li>
    2. Select Create additional settings<\/strong> \u2192 Refunds<\/strong>.<\/li>
    3. Go to the Products and Services<\/strong> tab, set a Common<\/strong> product for refunds, and select the Refunds item<\/strong> from your books.<\/li>
    4. Click Update<\/strong> to save your new settings.<\/li><\/ol>\n\n\n\n
      \"\"\/<\/figure>\n\n\n\n

      From now on, any synced refund will go to the income account linked to the common refunds item.
      If you don\u2019t have your Refunds item<\/em> setup in the books, you can do it and refresh the settings page. The new item will show up in the dropdown list.<\/p>\n\n\n\n

      How to set up a Refunds item in QuickBooks Online?<\/p>\n\n\n\n

      1. Open your QuickBooks account.<\/li>
      2. Go to Sales <\/strong>\u2192 Products and services.<\/strong><\/li>
      3. Click New<\/strong> to add a new item.<\/li>
      4. Name your item (Refunds item<\/em>, for example) and set the Income account<\/strong> field with the value of the desired account (Refunds given<\/em>, etc.)<\/li><\/ol>\n\n\n\n
        \"\"\/<\/figure>\n\n\n\n

        Example:
        You have an invoice for $2280 in February.<\/p>\n\n\n\n

        \"\"\/<\/figure>\n\n\n\n

        A partial refund for $1800 happened in May. <\/p>\n\n\n\n

        \"\"\/<\/figure>\n\n\n\n

        The same items from the invoice were used in the refund receipt, so as a result, your Profit and Loss will look like this:<\/p>\n\n\n\n

        \"\"\/<\/figure>\n\n\n\n

        Congratulations! Now you know how to track your refunds with Synder.<\/p>\n\n\n\n

        Reach out to the Synder Team<\/em><\/a>\u00a0via online support chat, phone, or email with any questions you have \u2013 we\u2019re always happy to help you!<\/p>\n\n\n\n