{"id":14262,"date":"2020-05-07T15:49:59","date_gmt":"2020-05-07T15:49:59","guid":{"rendered":"https:\/\/synder.com\/help\/?p=14262"},"modified":"2026-06-04T18:19:45","modified_gmt":"2026-06-04T18:19:45","slug":"fix-stripe-customer-name-while-syncing-it-with-quickbooks","status":"publish","type":"post","link":"https:\/\/synder.com\/help\/fix-stripe-customer-name-while-syncing-it-with-quickbooks\/","title":{"rendered":"What is Customer Name Search Priority in my Stripe Integration Settings?"},"content":{"rendered":"<ul class=\"wp-block-advgb-summary advgb-toc alignnone\">\n<li class=\"toc-level-1\"><a href=\"#what-is-customer-name-search-priority\">What is Customer Name Search Priority?<\/a><\/li>\n<li class=\"toc-level-1\"><a href=\"#when-to-use-this-setting\">When to use this setting<\/a><\/li>\n<li class=\"toc-level-1\"><a href=\"#how-to-change-customer-name-search-priority\">How to change it<\/a><\/li>\n<li class=\"toc-level-2\"><a href=\"#step-1-open-stripe-settings\">Step 1: Open Stripe settings in Synder<\/a><\/li>\n<li class=\"toc-level-2\"><a href=\"#step-2-reorder-the-fields\">Step 2: Reorder the customer name fields<\/a><\/li>\n<li class=\"toc-level-2\"><a href=\"#step-3-apply-to-existing-transactions\">Step 3: Apply to existing transactions<\/a><\/li>\n<li class=\"toc-level-1\"><a href=\"#important-note\">Important note<\/a><\/li>\n<\/ul>\n<h2 id=\"what-is-customer-name-search-priority\" class=\"wp-block-heading\">What is Customer Name Search Priority?<\/h2>\n<p>When Synder syncs a Stripe transaction to QuickBooks Online, it pulls the customer name from the Stripe transaction data. Stripe stores customer information in several fields \u2014 such as <strong>customer name<\/strong>, <strong>email<\/strong>, <strong>billing name<\/strong>, or <strong>description<\/strong>.<\/p>\n<p>The <strong>Customer Name Search Priority<\/strong> setting lets you control which field Synder reads <em>first<\/em>. Synder goes through the list from top to bottom and uses the first field that has a value. You cannot change the customer name inside Synder directly. Instead, you set which Stripe field to read, and the correct name flows into QuickBooks on every sync.<\/p>\n<h2 id=\"when-to-use-this-setting\" class=\"wp-block-heading\">When to use this setting<\/h2>\n<p>Change the Customer Name Search Priority if any of the following apply to you:<\/p>\n<ul class=\"wp-block-list\">\n<li><strong>Wrong name appearing in QuickBooks<\/strong> \u2014 Synder is reading a field that contains an email address, description, or placeholder text instead of the customer\u2019s actual name.<\/li>\n<li><strong>B2B customers<\/strong> \u2014 You sell to businesses and want the company name in QuickBooks, not an individual\u2019s name.<\/li>\n<li><strong>Matching existing QBO customers<\/strong> \u2014 You already have customers in QuickBooks under specific names and need Synder to match those exactly to avoid duplicates.<\/li>\n<li><strong>Email-based identification<\/strong> \u2014 You prefer to use email addresses as customer identifiers in QuickBooks.<\/li>\n<li><strong>Custom Stripe metadata<\/strong> \u2014 Your integration stores the preferred customer name in a Stripe metadata field rather than a standard field.<\/li>\n<\/ul>\n<h2 id=\"how-to-change-customer-name-search-priority\" class=\"wp-block-heading\">How to change Customer Name Search Priority<\/h2>\n<h3 id=\"step-1-open-stripe-settings\" class=\"wp-block-heading\">Step 1: Open Stripe settings in Synder<\/h3>\n<ol class=\"wp-block-list\">\n<li>Open <strong>Synder<\/strong> and select your organization in the top-left corner.<\/li>\n<li>Click <strong>Settings<\/strong> and choose <strong>Stripe<\/strong> from the Integration dropdown.<\/li>\n<li>Alternatively, click the <strong>person icon<\/strong> in the upper-right corner \u2192 <strong>Organization settings<\/strong> \u2192 <strong>Sync settings<\/strong> under Stripe.<\/li>\n<\/ol>\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-21444\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/05\/Stripe-settings-1-1-1024x412.png\" sizes=\"(max-width: 1024px) 100vw, 1024px\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/05\/Stripe-settings-1-1-1024x412.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/05\/Stripe-settings-1-1-300x121.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/05\/Stripe-settings-1-1-768x309.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/05\/Stripe-settings-1-1-1536x617.png 1536w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/05\/Stripe-settings-1-1-60x24.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/05\/Stripe-settings-1-1-150x60.png 150w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/05\/Stripe-settings-1-1.png 1883w\" alt=\"Synder Settings showing navigation to Stripe integration settings\" width=\"1024\" height=\"412\" \/><\/figure>\n<h3 id=\"step-2-reorder-the-fields\" class=\"wp-block-heading\">Step 2: Reorder the customer name fields<\/h3>\n<ol class=\"wp-block-list\">\n<li>Click the <strong>Sales<\/strong> tab inside the Stripe settings.<\/li>\n<li>Find the <strong>Customer name search priority<\/strong> section.<\/li>\n<li>Drag the field you want Synder to read first to the <strong>top of the list<\/strong>.<\/li>\n<li>Click <strong>Update<\/strong> to save.<\/li>\n<\/ol>\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-21445\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/05\/Stripe.-Customer-name-search-priority-2-1024x549.png\" sizes=\"(max-width: 1024px) 100vw, 1024px\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/05\/Stripe.-Customer-name-search-priority-2-1024x549.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/05\/Stripe.-Customer-name-search-priority-2-300x161.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/05\/Stripe.-Customer-name-search-priority-2-768x412.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/05\/Stripe.-Customer-name-search-priority-2-1536x823.png 1536w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/05\/Stripe.-Customer-name-search-priority-2-60x32.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/05\/Stripe.-Customer-name-search-priority-2-150x80.png 150w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/05\/Stripe.-Customer-name-search-priority-2.png 1625w\" alt=\"Synder Stripe Sales settings showing Customer name search priority drag and drop list\" width=\"1024\" height=\"549\" \/><\/figure>\n<h3 id=\"step-3-apply-to-existing-transactions\" class=\"wp-block-heading\">Step 3: Apply the change to existing transactions<\/h3>\n<p>The new priority applies automatically to all future syncs. To fix transactions already in QuickBooks, roll them back and re-sync them.<\/p>\n<ol class=\"wp-block-list\">\n<li>Go to <strong>Platform Transactions<\/strong>.<\/li>\n<li>Select the transactions with the wrong customer name.<\/li>\n<li>Click <strong>Actions \u2192 Rollback<\/strong> and confirm.<\/li>\n<\/ol>\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-21446\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/05\/Stripe.-Customer-name-search-priority-3-1024x404.png\" sizes=\"(max-width: 1024px) 100vw, 1024px\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/05\/Stripe.-Customer-name-search-priority-3-1024x404.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/05\/Stripe.-Customer-name-search-priority-3-300x118.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/05\/Stripe.-Customer-name-search-priority-3-768x303.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/05\/Stripe.-Customer-name-search-priority-3-1536x606.png 1536w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/05\/Stripe.-Customer-name-search-priority-3-60x24.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/05\/Stripe.-Customer-name-search-priority-3-150x59.png 150w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/05\/Stripe.-Customer-name-search-priority-3.png 1887w\" alt=\"Synder Platform Transactions showing Actions Rollback for selected transactions\" width=\"1024\" height=\"404\" \/><\/figure>\n<ol class=\"wp-block-list\" start=\"4\">\n<li>Once the transactions show <strong>Deleted<\/strong> status, click <strong>Actions \u2192 Sync<\/strong> and confirm.<\/li>\n<\/ol>\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-21447\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/05\/Stripe.-Customer-name-search-priority-4-1024x399.png\" sizes=\"(max-width: 1024px) 100vw, 1024px\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/05\/Stripe.-Customer-name-search-priority-4-1024x399.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/05\/Stripe.-Customer-name-search-priority-4-300x117.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/05\/Stripe.-Customer-name-search-priority-4-768x299.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/05\/Stripe.-Customer-name-search-priority-4-1536x599.png 1536w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/05\/Stripe.-Customer-name-search-priority-4-60x23.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/05\/Stripe.-Customer-name-search-priority-4-150x58.png 150w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/05\/Stripe.-Customer-name-search-priority-4.png 1890w\" alt=\"Synder Platform Transactions showing Actions Sync after rollback\" width=\"1024\" height=\"399\" \/><\/figure>\n<p>After re-syncing, check the transactions in QuickBooks to confirm the correct customer name is showing.<\/p>\n<h2 id=\"important-note\" class=\"wp-block-heading\">Important note<\/h2>\n<p>Synder compares the pulled name against the <strong>Display name<\/strong> field of existing customers in QuickBooks. If a customer with that name already exists, Synder will link the transaction to it. If not, it creates a new customer record. Therefore, make sure the field at the top of your priority list contains the name that matches your QuickBooks customers.<\/p>\n<p>If you have questions, <a href=\"https:\/\/synder.com\/contact\/\">reach out to the Synder support team<\/a> via chat or email.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>What is Customer Name Search Priority? When to use this setting How to change it Step 1: Open Stripe settings in Synder Step 2: Reorder the customer name fields Step 3: Apply to existing transactions Important note What is Customer Name Search Priority? When Synder syncs a Stripe transaction to QuickBooks Online, it pulls the [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","footnotes":""},"categories":[394,438,367,437],"tags":[],"ppma_author":[341],"class_list":["post-14262","post","type-post","status-publish","format-standard","hentry","category-sync-error-messages","category-stripe-payment-integration","category-troubleshooting","category-payment-integrations-main"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to fix Stripe customer name while syncing it with QuickBooks<\/title>\n<meta name=\"description\" content=\"Automatically import Stripe transactions into QuickBooks Online. 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