{"id":14139,"date":"2020-04-27T07:25:20","date_gmt":"2020-04-27T07:25:20","guid":{"rendered":"https:\/\/synder.com\/help\/?p=14139"},"modified":"2026-04-09T16:11:30","modified_gmt":"2026-04-09T16:11:30","slug":"how-to-find-missing-transactions-in-synder","status":"publish","type":"post","link":"https:\/\/synder.com\/help\/how-to-find-missing-transactions-in-synder\/","title":{"rendered":"How to Find Missing Transactions in Synder"},"content":{"rendered":"\n<p>Once, you may face the situation when you can\u2019t find particular transactions in the <em>Platform transactions<\/em> tab in Synder. Follow these instructions to fix the issue.<br>First, make sure you have connected <strong>all payment platform\/ecommerce accounts (locations) needed<\/strong>, as if you have several accounts (locations), you would need to connect them all to Synder one by one. You can check what is connected by selecting the <strong>Organization <\/strong>needed at the top left of the page \u2192 <em>Person <\/em>icon in the upper-right corner \u2192 <em>My Account<\/em> \u2192 Check under <em>Integrations<\/em>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"414\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/06\/Missing-transactions-1-1024x414.png\" alt=\"\" class=\"wp-image-22566\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/06\/Missing-transactions-1-1024x414.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/06\/Missing-transactions-1-300x121.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/06\/Missing-transactions-1-768x310.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/06\/Missing-transactions-1-1536x620.png 1536w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/06\/Missing-transactions-1-60x24.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/06\/Missing-transactions-1-150x61.png 150w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/06\/Missing-transactions-1.png 1882w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>However, if everything is connected, just follow these simple steps to <strong>import <\/strong>transactions needed from your payment platform:<\/p>\n\n\n\n<p>1. Go to the <em>Platform transactions<\/em> tab on the left-side menu \u2192 click on <strong>Import historical data<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"326\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/06\/Missing-txns-1-1024x326.png\" alt=\"\" class=\"wp-image-22569\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/06\/Missing-txns-1-1024x326.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/06\/Missing-txns-1-300x96.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/06\/Missing-txns-1-768x245.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/06\/Missing-txns-1-1536x489.png 1536w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/06\/Missing-txns-1-60x19.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/06\/Missing-txns-1-150x48.png 150w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/06\/Missing-txns-1.png 1887w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>2. From the drop-down, select the integration you want to import from.<br>3. Select the start date.<br>4. Click on <strong>Sync to your books<\/strong> or <strong>Import to Synder<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"465\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/06\/Missing-txns-2-1024x465.png\" alt=\"\" class=\"wp-image-22570\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/06\/Missing-txns-2-1024x465.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/06\/Missing-txns-2-300x136.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/06\/Missing-txns-2-768x349.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/06\/Missing-txns-2-1536x698.png 1536w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/06\/Missing-txns-2-60x27.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/06\/Missing-txns-2-150x68.png 150w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/06\/Missing-txns-2.png 1893w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Then you will be redirected to the <strong><em>Platform transactions<\/em><\/strong> tab, where all the imported transactions will be displayed.<\/p>\n\n\n\n<p>1) Using&nbsp;<strong>Import to Synder,&nbsp;<\/strong>you will import all the transactions for the selected time period and for selected payment processor (if you have several connected) to the <strong><em>Platform transactions<\/em><\/strong> tab in Synder in several minutes.&nbsp;<br>After the transactions are imported from your Stripe\/Square\/PayPal\/Shopify\/etc. to Synder (note your sync balance will remain untouched), you can review them and sync to QuickBooks\/Xero (your sync balance will go down during the sync).<br>Select transactions needed (our filter is available to filter out the ones you need to sync)&nbsp;and select <strong>Actions<\/strong> \u2192 <strong>Sync<\/strong><em>.<\/em><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"376\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/06\/Missing-txns-3-1024x376.png\" alt=\"\" class=\"wp-image-22571\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/06\/Missing-txns-3-1024x376.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/06\/Missing-txns-3-300x110.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/06\/Missing-txns-3-768x282.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/06\/Missing-txns-3-1536x564.png 1536w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/06\/Missing-txns-3-60x22.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/06\/Missing-txns-3-150x55.png 150w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/06\/Missing-txns-3.png 1892w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>In order to mark all transactions per page, use the top selector (1), you can also change the number of transactions shown per page (2). If you want to select all filtered transactions on all pages, click on &#8220;Select all transactions&#8221; (3). You will see the amount of the selected transactions in the \u201c<em>Txn selected<\/em>\u201d field.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"451\" src=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/06\/Missing-txns-4-1024x451.png\" alt=\"\" class=\"wp-image-22572\" srcset=\"https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/06\/Missing-txns-4-1024x451.png 1024w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/06\/Missing-txns-4-300x132.png 300w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/06\/Missing-txns-4-768x338.png 768w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/06\/Missing-txns-4-1536x676.png 1536w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/06\/Missing-txns-4-60x26.png 60w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/06\/Missing-txns-4-150x66.png 150w, https:\/\/synder.com\/help\/wp-content\/uploads\/sites\/2\/2024\/06\/Missing-txns-4.png 1888w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>2) Using&nbsp;<strong>Sync to your books<\/strong>,&nbsp;you will synchronize data to your QuickBooks\/Xero right away. Under the <em><strong>Platform transactions<\/strong><\/em> tab, you will see the \u201csynced\u201d status in several minutes, which means your books are updated.<\/p>\n\n\n\n<p><a href=\"https:\/\/synder.com\/contact\/\"><em>Reach out to Synder Team<\/em><\/a>&nbsp;via online support chat, phone, or email with any questions you have \u2013 we\u2019re always happy to help you!<\/p>\n\n\n\n<script>\nif (window.convertflow == undefined) {\nvar script = document.createElement('script'); \nscript.async = true;\nscript.src = \"https:\/\/js.convertflow.co\/production\/websites\/11040.js\"; \ndocument.body.appendChild(script); \n};\n<\/script>\n<div class=\"cf-cta-snippet cta74541\" website-id=\"11040\" cta-id=\"74541\"><\/div>\n\n\n\n<p><br><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Once, you may face the situation when you can\u2019t find particular transactions in the Platform transactions tab in Synder. Follow these instructions to fix the issue.First, make sure you have connected all payment platform\/ecommerce accounts (locations) needed, as if you have several accounts (locations), you would need to connect them all to Synder one by [&hellip;]<\/p>\n","protected":false},"author":2318,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","footnotes":""},"categories":[395,367],"tags":[],"ppma_author":[341],"class_list":["post-14139","post","type-post","status-publish","format-standard","hentry","category-connection-sync-behavior","category-troubleshooting"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to find missing transactions in Synder - Synder Knowledge Base<\/title>\n<meta name=\"description\" content=\"Check how to synchronize all the data correctly. 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Follow these simple steps to import transactions needed from the payment platform. 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