{"id":14139,"date":"2020-04-27T07:25:20","date_gmt":"2020-04-27T07:25:20","guid":{"rendered":"https:\/\/synder.com\/help\/?p=14139"},"modified":"2026-10-26T18:00:23","modified_gmt":"2026-10-26T18:00:23","slug":"how-to-find-missing-transactions-in-synder","status":"publish","type":"post","link":"https:\/\/synder.com\/help\/how-to-find-missing-transactions-in-synder\/","title":{"rendered":"How to Find Missing Transactions in Synder"},"content":{"rendered":"\n

Once, you may face the situation when you can\u2019t find particular transactions in the Platform transactions<\/em> tab in Synder. Follow these instructions to fix the issue.
First, make sure you have connected all payment platform\/ecommerce accounts (locations) needed<\/strong>, as if you have several accounts (locations), you would need to connect them all to Synder one by one. You can check what is connected by selecting the Organization <\/strong>needed at the top left of the page \u2192 Person <\/em>icon in the upper-right corner \u2192 My Account<\/em> \u2192 Check under Integrations<\/em>.<\/p>\n\n\n\n

Tip:<\/strong> if your transactions stopped syncing after a connection dropped, follow the full recovery steps in Transactions Stopped Syncing After a Connection Issue: Recovery Checklist<\/a>.<\/p>\n\n\n\n

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However, if everything is connected, just follow these simple steps to import <\/strong>transactions needed from your payment platform:<\/p>\n\n\n\n

1. Go to the Platform transactions<\/em> tab on the left-side menu \u2192 click on Import historical data<\/strong>.<\/p>\n\n\n\n

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2. From the drop-down, select the integration you want to import from.
3. Select the start date.
4. Click on Sync to your books<\/strong> or Import to Synder<\/strong>.<\/p>\n\n\n\n

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Then you will be redirected to the Platform transactions<\/em><\/strong> tab, where all the imported transactions will be displayed.<\/p>\n\n\n\n

1) Using Import to Synder, <\/strong>you will import all the transactions for the selected time period and for selected payment processor (if you have several connected) to the Platform transactions<\/em><\/strong> tab in Synder in several minutes. 
After the transactions are imported from your Stripe\/Square\/PayPal\/Shopify\/etc. to Synder (note your sync balance will remain untouched), you can review them and sync to QuickBooks\/Xero (your sync balance will go down during the sync).
Select transactions needed (our filter is available to filter out the ones you need to sync) and select Actions<\/strong> \u2192 Sync<\/strong>.<\/em><\/p>\n\n\n\n

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In order to mark all transactions per page, use the top selector (1), you can also change the number of transactions shown per page (2). If you want to select all filtered transactions on all pages, click on “Select all transactions” (3). You will see the amount of the selected transactions in the \u201cTxn selected<\/em>\u201d field.<\/p>\n\n\n\n

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2) Using Sync to your books<\/strong>, you will synchronize data to your QuickBooks\/Xero right away. Under the Platform transactions<\/strong><\/em> tab, you will see the \u201csynced\u201d status in several minutes, which means your books are updated.<\/p>\n\n\n\n

Reach out to Synder Team<\/em><\/a> via online support chat, phone, or email with any questions you have \u2013 we\u2019re always happy to help you!<\/p>\n\n\n\n