Learn more about the Stripe dispute process and how to avoid possible losses connected to Stripe disputes.<\/p>\n\n\n\n\n\n\n\n\n
As your online store grows and attracts more customers, so does the risk of facing Stripe disputes. <\/p>\n\n\n\n
Disputes can lead to discrepancies and add more challenges to your accounting routine. How to deal with the dispute depends on the payment processor you use. With Stripe<\/a> being among the most popular sales channels for e-commerce businesses<\/a> globally, the question of resolving Stripe disputes is worth your attention.<\/p>\n\n\n\n This article will help you get prepared for Stripe disputes and keep your business losses to a minimum in a worst-case scenario.<\/p>\n\n\n\n <\/p>\n\n\n\n 1. What are Stripe disputes?<\/a><\/p>\n 2. How do Stripe disputes work?<\/a><\/p>\n 3. How to measure your disputes: Stripe dispute rate and Stripe dispute activity<\/a><\/p>\n\t 4. Best tips on how to win Stripe disputes<\/a><\/p>\n\t 5. How are Stripe disputes reflected in accounting?<\/a><\/p>\n\n\n\n <\/p>\n\n\n\n You might think that dealing with customers who dispute charges is the most difficult task for an e-commerce business<\/a>. But in reality, with Stripe, you don\u2019t need to build a whole new system for dealing with disputes. You just need to know how to use standard Stripe dispute handling tools effectively. <\/p>\n\n\n\n There\u2019s a special notification from Stripe that alerts businesses when their customers submit a form in which they inform Stripe about their decision not to pay for goods and services. A business has to be able to respond to these disputes.<\/p>\n\n\n\n Stripe disputes<\/a>, or so-called Stripe chargeback\/inquiry\/retrieval, take place when the customer (a cardholder) questions a payment with your e-commerce business and lets the bank decide how to solve the conflict. <\/p>\n\n\n\n When your business receives a dispute, the payment amount plus a separate Stripe dispute fee levied by the card network are deducted from your account balance. This procedure is intended to help protect cardholders and discourage dishonest or fraudulent business practices.<\/p>\n\n\n\n Stripe dispute fees vary by region. In the USA, the dispute fee is $15. <\/p>\n\n\n\n \ud83d\udccc Note:<\/em> If you win the dispute, Stripe will refund the fee to your account. <\/p>\n\n\n\n Why might your client want to open a Stripe dispute with your online store? Customers might dispute payments for many reasons, such as goods not arriving, services not being performed as promised or fraud prevention programs detecting possible chargeback risk. Here is the list of possible reasons that fall into specific Stripe dispute categories:<\/p>\n\n\n\n Every card network has its own way of working with the disputed amounts. For example, PayPal<\/a> or Amazon Pay<\/a> will differ from Stripe in terms of how they deal with disputes. Still, all of them follow a similar pattern.<\/p>\n\n\n\n Here is how to handle Stripe disputes.<\/p>\n\n\n\n The customer has to make the first move to activate the process. While it\u2019s always better to not have to deal with disputes, they are a regular part of running an e-commerce business, so it\u2019s best to stay calm and wait for the next step \u2013 notification. <\/p>\n\n\n\n As a merchant, you receive a dispute notification from Stripe through email or your Stripe account. The transaction amount and a Stripe dispute fee are debited from your Stripe account and put on hold till the settlement of the dispute.<\/p>\n\n\n\n What can you do? The options are simple:<\/p>\n\n\n\n The most common decision made by the majority of businesses in such situations is to regain the transaction amount and provide evidence that can negate the customer’s claims. Typically, you start with reviewing the information you have on the customer who submitted the dispute case and the details of the purchase in question.<\/p>\n\n\n\n In most cases, you can challenge a dispute by submitting compelling evidence corresponding to the Stripe dispute reason (you can check all of them above<\/em>). <\/p>\n\n\n\n \ud83d\udccc Note:<\/em> You can submit only one piece of evidence per category.<\/p>\n\n\n\n Take into account these small tips from Stripe<\/a>: <\/p>\n\n\n\n At this point you wait for the bank to check the evidence you\u2019ve provided and make a final decision.<\/p>\n\n\n\n The final arbiter reviews the evidence and makes a final decision either in your favor or in the favor of the customer. <\/p>\n\n\n\n If the bank overturns<\/strong> the dispute (you win<\/em>), the full amount including Stripe dispute fees is reversed to your Stripe account.<\/p>\n\n\n\n If the bank upholds<\/strong> the dispute (you lose<\/em>), the client is sent the transaction amount, and Stripe holds onto the dispute fees.<\/p>\n\n\n\n Stripe disputes typically occur within 120 days of the original payment. Usually, you have 7-21 days to respond with the necessary documents. <\/p>\n\n\n\n After submitting evidence, the bank also has a limited time to respond (60-75 days).<\/p>\n\n\n\n As you can see, Stripe disputes typically take no less than 2-3 months, from filing a dispute to the bank’s final decision. <\/p>\n\n\n\n Stripe Dashboard displays two different calculations to measure your disputes: dispute activity and dispute rate. <\/p>\n\n\n\n Stripe dispute activity represents the % of disputes on successful payments by dispute<\/em> date. If the dispute activity for your business exceeds the thresholds set by the card brands (usually above 0.75%), you might be subject to fines. <\/p>\n\n\n\n Stripe dispute rate represents the % of disputes on successful payments by charge<\/em> date. With this calculation, you can see a particular sale that resulted in more disputes than usual or pick out fraud attack patterns. <\/p>\n\n\n\n Disputes are unpleasant both for customers and for merchants. They can be closed in favor of either, entailing losses for the other side of the Stripe dispute. No wonder that the best way to manage them is to prevent them from happening altogether and consequently avoid a chargeback. But if you find a dispute notification in your Stripe account, here are the best things to do.<\/p>\n\n\n\n It\u2019s always a good idea to reach out to your customer first and get more information about the reason for the Stripe dispute. After all, they could have opened it by mistake! So contact the customer when you receive a dispute, discuss the issue, and collect more details on the potential problem before you respond with Stripe disputes evidence.<\/p>\n\n\n\n At the next step, you\u2019ll have to provide details on the charged transactions as evidence to close the dispute in your favor. Some Stripe disputes are lost because only the minimum information was required during checkout and merchants failed to provide sufficient backup for the validity of the charged amount.<\/p>\n\n\n\n It\u2019s best to provide relevant payment information which, among others, includes:<\/p>\n\n\n\n To fulfill this task successfully, you need to keep your financial information in order. The right accounting integration<\/a> may be of great help here as it will record the necessary data correctly. <\/p>\n\n\n\n Synder works smoothly with Stripe<\/a>, ensuring seamless data flow with perfectly recorded transaction details that never get lost in your accounting system.<\/p>\n\n\n\n In case of a Stripe dispute, there must be reasonable evidence that your customer was presented with a full copy of your policies prior to their purchase. You may want to provide a full version of your terms & policies on the checkout page or as a pop-up with a requirement to agree to them prior to submitting the order. <\/p>\n\n\n\n When shipping goods to customers, use services that provide online tracking and delivery confirmation. Share this information with your customers as soon as it becomes available. You can use screenshots of the tracking information as Stripe dispute evidence later.<\/p>\n\n\n\n One of the biggest issues that disputes create for e-commerce accounting<\/a> is the freezing of the disputed amounts and the unclear status of the transaction.<\/p>\n\n\n\n Synder is an accounting automation solution that helps e-commerce businesses to ease the pain of dealing with such issues. Once you connect your Stripe account and adjust the settings, the software automatically synchronizes all transaction details into your accounting, eliminating errors during data migration.<\/p>\n\n\n\n As soon as Stripe confirms the settlement of the dispute, the transactions will be synced, and the same-name status will appear. The disputed transaction will be recorded as Adjustment in Synder. <\/p>\n\n\n\n After your Stripe dispute is resolved, there are two ways that the disputed transaction could end up being recorded in your accounting system:<\/p>\n\n\n\n If you lose the dispute, Synder will record an expense for the Chargeback withdrawal plus another expense line for the Stripe Dispute Fee.<\/p>\n\n\n\n If you win, you\u2019ll see the Chargeback Reversal reflecting the disputed amount of the sale and Stripe Dispute Fee Reversal amount in your accounting.<\/p>\n\n\n\n If the chargeback is for a transaction that originally was processed in a foreign currency, the amount of a dispute can sometimes change due to currency conversion, as Stripe will withdraw the amount in the home currency, not in the currency of the initial payment. Synder keeps track of the exchange rates provided by Stripe and can adjust exchange rates. <\/p>\n\n\n\n Discrepancies due to chargebacks are quite common, but Synder helps to detect them and put detailed records in your accounting. The solution easily identifies gaps and missing data so that you can get accurate reconciliation, perfect P&L and balance sheet statements<\/a>.<\/p>\n\n\n\n When you process payments with Stripe, you risk being exposed to chargebacks \u2014 when a customer disputes a charge and asks their credit card company to give the money back. A chargeback can result from a variety of circumstances, but most commonly it happens when a customer claims they didn\u2019t recognize a transaction on their statement or that they were in some way misled about the cost of goods or services. When this happens, Stripe will initiate a dispute process. If you understand how it works and what to expect, you won\u2019t be caught off guard by these events.<\/p>\n\n\n\n Stripe disputes can be challenging for e-commerce business owners to deal with in terms of accounting. But using accounting automation products like Synder<\/a> makes the management of Stripe disputes faster, easier, and stress-free.<\/p>\n\n\n\n <\/p>\n\n\n\nContents:<\/b><\/h2><\/p>\n\t
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What are Stripe disputes?<\/strong><\/span><\/h2>\n\n\n\n
Stripe Dispute Fees<\/strong><\/span><\/h3>\n\n\n\n
Stripe dispute categories<\/strong><\/span><\/h3>\n\n\n\n
How do Stripe disputes work?<\/strong><\/span><\/h2>\n\n\n\n
Step 1: Filing a Stripe dispute<\/h3>\n\n\n\n
Step 2: Online notification<\/h3>\n\n\n\n
Step 3: Stripe dispute evidence<\/h3>\n\n\n\n
How to submit evidence for Stripe dispute<\/strong><\/span><\/h4>\n\n\n\n
Step 4: Bank reviews<\/h3>\n\n\n\n
Step 5: Bank decision<\/h3>\n\n\n\n
How long does a Stripe dispute take?<\/strong><\/span><\/h3>\n\n\n\n
How to measure your disputes: Stripe dispute rate and Stripe dispute activity<\/strong><\/span><\/h2>\n\n\n\n
Stripe dispute activity<\/h3>\n\n\n\n
Stripe dispute rate<\/h3>\n\n\n\n
Best tips on how to win Stripe disputes<\/strong><\/span><\/h2>\n\n\n\n
Tip 1: Communicate with your customer<\/h3>\n\n\n\n
Tip 2: Collect detailed payment information during checkout<\/h3>\n\n\n\n
Tip 3: Improve your refund policies<\/h3>\n\n\n\n
Tip 4: Use delivery tracking services<\/h3>\n\n\n\n
How are Stripe disputes reflected in accounting?<\/strong><\/span><\/h2>\n\n\n\n
Multicurrency Stripe disputes and discrepancies in accounting<\/h3>\n\n\n\n
Summary<\/h2>\n\n\n\n