{"id":26978,"date":"2024-08-13T15:04:34","date_gmt":"2024-08-13T15:04:34","guid":{"rendered":"https:\/\/synder.com\/blog\/?p=26978"},"modified":"2025-07-21T10:05:44","modified_gmt":"2025-07-21T10:05:44","slug":"shopify-store-credit","status":"publish","type":"post","link":"https:\/\/synder.com\/blog\/shopify-store-credit\/","title":{"rendered":"Shopify Store Credit: All You Need to Know"},"content":{"rendered":"\n

Every Shopify business owner wants to see their business grow, but creating new strategies can be overwhelming. How can you make both yourself and your clients happy? Here’s a hint: try adding store credits. Want to know more about what store credits are, how they work, and how to use them? Let’s find out.<\/p>\n\n\n\n

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Key takeaways:<\/strong><\/h2>\n\n\n\n
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  1. Store credits are the points that a seller can give to a customer instead of a cash refund.<\/li>\n\n\n\n
  2. Once store credits are received, it can only be used at that specific store, which means the business keeps the money even if a customer returns something.<\/li>\n\n\n\n
  3. There are different types of store credits: returns and exchanges, gift cards, store credit cards, and loyalty rewards.<\/li>\n\n\n\n
  4. Store credits in Shopify help increase customer loyalty and sales by encouraging customers to return and spend more.<\/li>\n<\/ol>\n\n\n\n
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    Contents:<\/b><\/h3><\/p>\n

    1. What is Shopify store credit?<\/a><\/p>\n

    2. Types of store credits<\/a><\/p>\n

    3. How does it work?<\/a><\/p>\n

    4. What are the benefits of Shopify store credits?<\/a><\/p>\n

    5. How to account for Shopify sales, refunds and gift cards?<\/a><\/p>\n
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    What is Shopify store credit?<\/strong><\/span><\/h2>\n\n\n\n

    Shopify store credits are a form of digital currency or points that a business can offer to customers instead of or along with providing a cash refund when they return an item. These credits can only be used within that specific Shopify store, allowing customers to make future purchases without needing to spend additional money. <\/p>\n\n\n\n

    Types of store credits<\/strong><\/span><\/h2>\n\n\n\n

    Store credits typically come in four main types. As a Shopify merchant, you can choose the one that best suits your business, but to make the right choice, you need to understand each option:<\/p>\n\n\n

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    \"Types<\/figure>\n<\/div>\n\n\n

    Returns and exchanges<\/strong><\/h3>\n\n\n\n

    When customers return or exchange items, they might receive store credit either instead of or in addition to a full refund. For instance, if a client returns a $30 skirt, they could exchange it for a different size and get $7 in store credit to encourage another purchase.<\/p>\n\n\n\n

    Gift cards<\/strong><\/h3>\n\n\n\n

    Gift cards are a common thing for Shopify stores. You can issue gift cards to your clients and it\u2019ll mean that they’re buying store credit to give it to someone else. A gift card can be a digital code or a physical card, which the recipient can use to get a discount at the store.<\/p>\n\n\n\n

    Gift cards are also used to store credit from returns or loyalty rewards. <\/p>\n\n\n\n

    Buy now, pay later<\/strong><\/h3>\n\n\n\n

    This option includes store credit cards, financing and layaway. They\u2019re usually grouped together because the main idea is the same, but different stores offer different options for their customers. <\/p>\n\n\n\n

    For example, if a customer uses a store credit card to buy a $200 jacket, they don\u2019t have to pay the full amount right away. Instead, they can make smaller payments over time, like $50 per month, until the total is paid off. <\/p>\n\n\n\n

    Loyalty rewards<\/strong><\/h3>\n\n\n\n

    Loyalty rewards are incentives that encourage customers to keep coming back to your store. When you offer a loyalty program, customers can earn rewards for their continued shopping. <\/p>\n\n\n\n

    For example, a customer might receive a reward after spending $50 in your store or making five purchases. These rewards can come in various forms, such as discounts, points that can be redeemed for store credit, or exclusive offers that create a base of loyal customers.<\/p>\n\n\n\n

    How does it work? <\/strong><\/span><\/h2>\n\n\n\n

    Now that we understand what online store credit on Shopify is, it’s time to learn how it works. The most common question is how to add this option to customer accounts. Let\u2019s find out.<\/p>\n\n\n\n

    How to add Shopify store credit to your customer account?<\/strong><\/h3>\n\n\n\n

    To issue Shopify store credit to the customer, follow these steps: <\/p>\n\n\n\n